IT Service Delivery Manager

5 days ago

Tampa, Florida, United States Florida Cancer Specialists Full time

About the Role

The IT Service Delivery Manager will be responsible for implementing best practice processes to ensure high customer satisfaction and good technical outcomes in a 24/7 support environment.

This individual must possess extensive experience leading service desk teams to support multiple business functions within a healthcare environment.

The IT Service Delivery Manager will manage a team of local and remote support technicians responsible for delivering proactive and customer-focused services for all users.

This position will lead the IT Service Delivery team to deliver on short and long-term goals for the department while planning work for teams, managing workload balance, and have a proven track record of delivering results.

Key Responsibilities

  • Implement best practice processes to ensure high customer satisfaction and good technical outcomes
  • Lead service desk teams to support multiple business functions within a healthcare environment
  • Manage a team of local and remote support technicians
  • Deliver proactive and customer-focused services for all users
  • Plan work for teams, manage workload balance, and deliver results

Requirements

  • 8 years of IT experience
  • 3 years of management experience
  • Bachelor's Degree or equivalent combined education and work experience
  • Adept at building and maintaining productive cross-functional relationships and teams
  • Experience working in a healthcare organization
  • Track record of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines
  • Demonstrated ability to coach and mentor others
  • Strong familiarity with ITIL v3 - specifically Incident, Request, Problem, and Change Management
  • Proficient or able to demonstrate self-reliance, leadership skills, delegation, project management, mentoring, research skills, and lean principles
  • Familiar with supporting the Microsoft Office suite of applications such as Outlook, Excel, Word, and PowerPoint
  • Familiar with supporting printers on a TCP/IP network and having a Print Services Management contract
  • Experience in the deployment and support of a virtual desktop environment such as Citrix and VMWare
  • Experienced in mid-level server administration
  • Experienced in Microsoft Enterprise Agreement administration
  • Ability to travel up to 25%

About Florida Cancer Specialists

Florida Cancer Specialists & Research Institute is a national leader in cancer care, with over 250 physicians, 220 nurse practitioners and physician assistants, and nearly 100 locations in our network.

We are committed to providing world-class cancer care, utilizing innovative clinical research, cutting-edge technologies, and advanced treatments.

We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, offering patients access to more clinical trials than any private oncology practice in Florida.

We are a drug-free workplace and an EEO/Affirmative Action Employer, committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs.

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