Service Delivery Specialist
4 weeks ago
At ISALYS GROUP, we are seeking a highly skilled Service Management Analyst to join our team. As a Service Management Analyst, you will play a critical role in ensuring the smooth delivery of services to our clients.
Key Responsibilities:
- Manage service requests, analyzing performance metrics and implementing improvements to optimize service delivery.
- Collaborate with cross-functional teams to address service issues and implement solutions.
- Develop and maintain service management documentation, including service level agreements (SLAs) and operational procedures.
- Conduct regular reviews of service delivery processes to ensure efficiency and effectiveness.
- Provide timely and accurate updates to clients on the status of their service requests.
- Generate reports and dashboards to track service performance and trends.
- Assist in the implementation of service management tools and technologies.
- Participate in continuous improvement initiatives to enhance service quality and customer satisfaction.
Requirements:
- Bachelor's degree in IT, Business Administration, or a related field.
- 2 years of experience in service management or a related role.
- Strong understanding of IT service management frameworks (e.g. ITIL).
- Excellent analytical and problem-solving skills.
- Proficient in using service management tools and software.
- Exceptional communication and interpersonal skills.
- Ability to work independently and as part of a remote team.
- US citizenship or legal authorization to work in the US.
Benefits:
- Competitive salary and benefits package.
- Remote work opportunity with a flexible schedule.
- Professional development and training opportunities.
- Collaborative and inclusive work culture.
- Opportunity to make a significant impact on service delivery and client satisfaction.
We are an equal opportunities employer and welcome applications from diverse candidates. If you meet the qualifications and are ready to take on a challenging yet rewarding role as a Service Management Analyst, we encourage you to apply.
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