Front Desk Agent
2 months ago
Primary Responsibilities:
- Efficient and timely execution of the shift checklists.
- Set up and tear down of continental breakfast.
- Serves as a primary point of contact for guests to provide services such as check in, check out, assistance making reservations, room issues or requests, or any other task requested by the guest.
- Follows proper billing and cash handling procedures.
- Displays high level competency in the property management systems.
- Interacts with guests in a manner that is professional, ethical, and customer service driven.
- Follows the proper work environment procedures regarding harassment, grievances, and substance abuse as outlined in the Columbus Hospitality handbook.
- Provides professional and thorough communication (via email, property management system or verbal) to ensure guest satisfaction.
- Interacts with guests in a manner that is professional, ethical, and customer service driven.
- Provides excellent concierge services to guests by having a high level of knowledge of dining and recreational opportunities in the surrounding areas.
- Answer all phones in a professional and courteous manner.
- Any other task deemed necessary by the management team.
Required Skills
- Qualified candidates should be professional in appearance.
- Possess above average communication skills.
- Have a strong work ethic.
- Exceptional customer service skills.
- Customer service experience required.
The Park on Main Hotel is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace/EOE.
All applicants will be required to submit to a background check prior to employment.
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