Head Teller

2 days ago

Lake George, New York, United States Trustco Bank Full time
Job Title: Head Teller

Trustco Bank is seeking a highly skilled and experienced Head Teller to join our team. As a Head Teller, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining the security and integrity of our bank's operations.

Key Responsibilities:
  • Provide excellent customer service to all customers, ensuring a positive and welcoming experience.
  • Handle cash transactions, including deposits, withdrawals, and loan payments.
  • Maintain the security and integrity of our bank's operations, including the cash vault and individual tills.
  • Process night drops and balance Automated Teller Machines on a daily basis.
  • Balance the vault and individual till every day, ensuring all differences are properly initialed and reported to management.
  • Ensure all negotiable and confidential records are properly secured each day.
  • Conduct regular unannounced audits of the vault and tills, maintaining a record of each audit and reporting any exceptions to management.
  • Cross-sell the Bank's products and services to promote branch growth.
Requirements:
  • High school diploma or equivalent education or experience.
  • Customer service experience.
  • Cash handling experience.
  • Effective verbal communication skills.
  • Well organized with the ability to manage multiple tasks.
Preferred Qualifications:
  • Previous banking experience.
Work Environment:

The work environment is typical of a bank, with ambient room temperatures, lighting, and traditional equipment. The physical demands of the job include the ability to lift 10 to 20 pounds, stand for long periods of time, and use hands to operate office machines.

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