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Virtual Customer Care Specialist

2 months ago

Houston, Texas, United States Lennar Homes Full time
Virtual Customer Care Representative

About the Role

Lennar Homes is seeking a highly skilled Virtual Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for managing and overseeing homes under warranty in assigned communities. Your primary focus will be on promoting, facilitating, and fostering positive working relationships with customers and trade partners.

Key Responsibilities

  • Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations.
  • Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250.
  • Proactively remedy any trade partner scheduling, communication, or payment related issues.
  • Supervise and/or conduct pre-closing meetings, demonstrations, celebrations, and 30-day post-close visits.
  • Review and certify the completion of each home within their community.
  • Manage, supervise, and direct all aspects of customer relations for an assigned community.
  • Conduct field meetings with trade partners, construction staff, and sales staff as needed.

Requirements

  • High School Diploma or equivalent required, or equivalent work experience.
  • Bachelor's degree in a related field preferred.
  • Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder.
  • Valid Driver's License with a good driving record.
  • Valid auto insurance coverage.
  • Advanced knowledge of scheduling, budgeting, and document management.
  • Ability to read and interpret blueprints.
  • Computer literacy and proficiency in MS Office products (Word and Excel).
  • Excellent follow-up, communication (written and verbal), and time management skills.

Life at Lennar Homes

Lennar Homes is committed to fostering a supportive and enriching environment for our associates. We offer a comprehensive array of benefits designed to enhance their well-being and professional growth. Our associates have access to robust health insurance plans, including medical, dental, and vision coverage, ensuring their health needs are well taken care of. We also offer a 401(k) retirement plan, complete with a $1 for $1 company match up to 5%, to help secure their financial future.

Physical and Office/ Site Presence Requirements

Able to work in excess of eight hours per day, the ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages. Must be able to work in a construction environment under all weather conditions.

Lennar Homes is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.