Customer Care Department Head

5 days ago


Willowbrook, California, United States Permaseal Full time
Job Summary

The Customer Care Department Head at Permaseal is responsible for leading and managing the customer care department to achieve exceptional results. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.

Key Responsibilities:

  • Lead and guide the customer care team to ensure they provide prompt and effective assistance to customers.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor customer interactions and feedback to ensure high service quality and adherence to company standards.

Required Skills and Qualifications:

  • High School Diploma or equivalent.
  • Strong leadership and communication skills.
  • Able to work independently with minimal supervision.
  • Strong understanding of standard Customer Service Key Performance Indicators with the ability to prepare reports with actionable data.

Estimated Salary: $80,000 - $100,000 per year.



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