Customer Service Operations Manager

1 week ago


Willowbrook, California, United States Permaseal Full time
Job Description

The Customer Service Operations Manager at Permaseal plays a crucial role in ensuring the smooth operation of our customer care department. As a key member of our team, you will be responsible for supporting the efficient delivery of exceptional service to our customers.

Key Responsibilities:

  • Assist in leading and guiding the customer care team to ensure they provide prompt and effective assistance to customers.
  • Interact with customers to address inquiries, resolve issues, and provide solutions, ensuring a positive experience.
  • Provide coaching, mentoring, and support to customer care representatives, promoting skill development and team cohesion.
  • Monitor customer interactions and feedback to ensure high service quality and adherence to company standards.

Required Skills and Qualifications:

  • High School Diploma or equivalent.
  • Strong organizational skills with the ability to identify and prioritize tasks efficiently with minimal supervision.
  • A sense of urgency and ability to drive issues to prompt resolution.
  • Strong understanding of standard Customer Service Key Performance Indicators with the ability to prepare reports with actionable data.

Estimated Salary: $60,000 - $80,000 per year.



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