Account Manager

1 month ago

Washington, Washington, D.C., United States MOI, Inc Full time
Job Title: Account Manager - Public Sector/GSA

MOI, Inc is seeking a highly skilled Account Manager to join our team. As an Account Manager, you will be responsible for maintaining and managing existing client relationships within government sectors and providing services for new clients.

Key Responsibilities:
  • Develop and nurture strong, long-lasting relationships with assigned clients, including agencies, departments, and contractors in various trades.
  • Serve as the primary liaison for all dealer activities, services, orders, and personnel for each assigned account, addressing clients' inquiries, concerns, and requests promptly.
  • Understand clients' needs, goals, and challenges to provide tailored solutions that align with their objectives.
  • Maintain regular contact with clients to provide updates, gather feedback, and ensure a positive rapport.
  • Advocate for the customer within the company and/or vendor, providing insights and feedback to improve products and services.
  • Develop account plans and strategies to achieve revenue and growth targets, identifying opportunities for upselling and cross-selling products or services.
  • Collaborate with internal teams (sales, marketing, product development) to align strategies and ensure client success.
  • Forecast and track key account metrics to monitor performance.
  • Present new products or services to clients that align with their needs and goals.
  • Identify opportunities for additional after-sale products or services to customers.
  • Responsible for marketing the full range of dealership products and services to government clients.
  • Monitor the performance and satisfaction of assigned accounts, proactively identifying and addressing potential issues.
  • Provide timely responses to customers' requests for products, services, and quotes for additional solutions.
  • Provide frequent project status reports to clients and other stakeholders.
  • Oversee all customer projects and work orders, coordinating with team members to meet or exceed customer expectations.
  • Review work plans, schedules, and logistics for major projects.
  • Coordinate with team members, including designers, project managers, and installation crews, to balance workloads and ensure proper support.
  • Attend project and account meetings as necessary.
  • Ensure all necessary paperwork is completed for internal company requirements.
  • Establish pricing models, following contract pricing and gross profit guidelines.
  • Collaborate with the marketing team throughout the bid process, including proposals, presentations, and post-award support.
  • Work with service departments to develop service contracts for complex services or major projects.
  • Perform services that reflect the company's brand and conform to organizational values of teamwork, ownership, and performance.
  • Enter customer projects, leads, and other sales activity through the Sales Forecast and/or CRM.
Requirements:
  • Two-year degree in interior design, construction, furniture, or a related field, focusing on customer service, solution development, and opportunity coordination.
  • 3-5 years of experience in a related role or an equivalent combination of education and experience.
  • Prior dealership experience a plus.
Benefits:

MOI, Inc offers a comprehensive benefits package, including medical/dental/vision insurance, life insurance, long term disability insurance, vacation, paid holidays, paid parental leave for eligible and FMLA-eligible employees, matching 401(k) plan, Employee Stock Ownership Plan (ESOP), and other benefits.

Working Conditions:

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

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