Clinical Operations Manager
4 weeks ago
SUMMARY:
The Clinical Flow Manager will oversee the clinical functions of the Medical Assistant team, ensuring optimal patient experience and efficient flow of clinic appointments. This role will also be responsible for developing and implementing clinical programs, including the organization's Vaccination Program and Infection Control Program.
Key Responsibilities:
- Clinical Oversight: Provides oversight to the clinical functions of the Medical Assistant team.
- Develops a strategic plan for the medical assistant program at NACC to optimize patient flow and outcomes.
- Oversees medical assistant tasks, assisting with improving efficiency and flow to each area.
- Closely watches the patient schedule across all providers to ensure efficient flow of scheduled appointments, walk-ins, and patient complexity.
- Program Development:
- Develops, implements, and oversees all aspects of Medical Assistant program including policies/procedures, staffing, and program optimization.
- Serves as the Infection Control Officer for the organization, ensuring policies and workflow support optimal infection control practices in accordance with the Centers for Disease Control guidelines.
- Oversees and coordinates the MnVFC Vaccination Program.
- Team Management and Development:
- Empowers staff to improve care delivery and outcomes. Promotes shared responsibility for patient care processes among team members.
- Translates organizational goals into actionable steps for the team to execute as well as work to define clear team goals.
- Demonstrates excellence in leadership with staff: team facilitation, motivation, team building, training, coaching, change management, and goal setting. Leads by example by maintaining a personal standard of conduct and performance expected from employees.
- Leads, manages, and supports each individual on the team.
- Develops staff skills and encourages growth; solicits and applies feedback (internal and external); fosters quality focus in others; improves processes and services; continually works to improve supervisory skills.
- Serves on the management team and shares responsibility for fiscal, medical, and administrative stewardship of the organization, including compliance, risk management, and quality improvement programs. Participates in departmental planning efforts.
Qualifications:
- Bachelor's degree in Nursing (B.S.N.)
- At least two years working as a Medical Assistant highly preferred
- Minimum of 5 years of clinical nursing leadership experience, with a focus on working with underserved populations, chronic disease management, community outreach, and/or addiction/substance use disorders.
- Displays high skillset in recognizing emotions of self and others while also facilitating a sense of calm in challenging situations.
- Basic competence in duties and tasks of supervised employees.
- Excellent verbal and written communication skills.
- Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
- Ability to work independently and as a member of various teams and committees.
- Acute attention to detail.
- Ability to deal effectively with a diversity of individuals at all organizational levels.
- Good judgement with the ability to make timely and sound decisions.
- Demonstrated ability to plan and organize projects.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
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