Authorization Specialist
1 week ago
OneGuard is a leading home warranty company in America, with a strong presence in Arizona and Texas. We're seeking highly motivated and customer-focused professionals to join our Phoenix Authorization department.
As an Authorization Specialist, you will play a critical role in strengthening our relationships with new and existing customers by providing exceptional service and support. Your primary responsibilities will include:
- Assisting contractors with warranty service and coverage inquiries
- Authorizing contractors to proceed with repairs covered by home warranty claims
- Processing and evaluating contractor invoices for completeness and accuracy
- Placing orders for warranty parts and services
- Processing home inspection reports accurately and efficiently
We're looking for individuals with a strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment. If you're a team player with a passion for delivering exceptional customer service, we encourage you to apply.
Requirements:
- Previous home warranty, contractor, or construction experience is highly preferred
- 2+ years of customer service or quality assurance experience
- Service-oriented and collaborative team player with ability to work in a deadline-driven environment
- Strong attention to detail
- Outstanding written and verbal communication skills
- Highly organized
- Excellent problem-solving and decision-making abilities
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