Authorization Specialist

1 week ago


Phoenix, Arizona, United States OneGuard Full time
Join Our Team as an Authorization Specialist

OneGuard is a leading home warranty company in America, with a strong presence in Arizona and Texas. We're seeking highly motivated and customer-focused professionals to join our Phoenix Authorization department.

As an Authorization Specialist, you will play a critical role in strengthening our relationships with new and existing customers by providing exceptional service and support. Your primary responsibilities will include:

  • Assisting contractors with warranty service and coverage inquiries
  • Authorizing contractors to proceed with repairs covered by home warranty claims
  • Processing and evaluating contractor invoices for completeness and accuracy
  • Placing orders for warranty parts and services
  • Processing home inspection reports accurately and efficiently

We're looking for individuals with a strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment. If you're a team player with a passion for delivering exceptional customer service, we encourage you to apply.

Requirements:

  • Previous home warranty, contractor, or construction experience is highly preferred
  • 2+ years of customer service or quality assurance experience
  • Service-oriented and collaborative team player with ability to work in a deadline-driven environment
  • Strong attention to detail
  • Outstanding written and verbal communication skills
  • Highly organized
  • Excellent problem-solving and decision-making abilities


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