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Front Office Supervisor

2 months ago

FL United States Sage Hospitality Group Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Sage Hospitality Group. As a key member of our hotel operations team, you will be responsible for ensuring exceptional customer service and a seamless guest experience.

Key Responsibilities
  • Supervise Front Desk Operations: Oversee the daily activities of the front desk team, ensuring efficient and effective service delivery.
  • Train and Develop Team Members: Provide guidance, coaching, and training to front desk staff to enhance their skills and knowledge.
  • Resolve Customer Issues: Address guest complaints and concerns in a professional and courteous manner, ensuring a high level of customer satisfaction.
  • Manage Front Desk Operations: Coordinate check-in and check-out procedures, handle guest requests, and maintain accurate records.
  • Maintain Cash Handling Procedures: Ensure accurate and efficient cash handling practices, including handling cash, credit card transactions, and other forms of payment.
  • Communicate Effectively: Provide excellent communication skills, both verbally and in writing, to ensure seamless interactions with guests, colleagues, and management.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1+ year of experience in a related position, preferably in the hospitality industry.
  • Skills: Excellent customer service skills, strong communication and interpersonal skills, ability to work in a fast-paced environment, and basic math skills.
  • Language: English language proficiency required, with the ability to communicate effectively with guests and colleagues.
Working Conditions

This role requires prolonged standing, frequent communication with guests, and the ability to work in a fast-paced environment. The ideal candidate will be able to maintain a high level of energy and productivity throughout their shift.