Front Desk Representative
2 months ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairfield Inn Daytona Beach. As a key member of our hospitality team, you will be responsible for providing exceptional guest services, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.
Key Responsibilities- Process all check-ins and check-outs according to established hotel requirements
- Handle guest complaints in a professional and courteous manner
- Adhere to payment, cash handling, and credit policies/procedures
- Generate and distribute daily reports to designated departments/personnel
- Resolve discrepancies on the room status report with Housekeeping
- High school graduate or equivalent
- Minimum one year customer service experience; previous hotel experience preferred
- Ability to satisfactorily communicate with guests, management, and co-workers
- Computer experience preferred
- Bilingual English/Spanish a plus
Shaner Hotels is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We offer a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.
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