Customer Success Manager
20 hours ago
Job Summary
The Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from assigned named accounts for Digital Experience Management (DEM) solutions in the assigned territory by driving adoption using a customer engagement lifecycle model.
Key Responsibilities
- Accelerate customer adoption of Dynatrace product portfolio through relationship management, success planning, and value realization.
- Own renewal strategy and subsequent on-time renewal of subscription(s).
- Build Dynatrace brand awareness and loyalty.
- Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items.
- Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution.
- Defend against the competition.
- Collaborate on account activities with the cross-functional account team.
- Identify strategic, new business growth opportunities.
- Leverage relationships to aid in the building of reference accounts/contacts.
- Act as customer advocate and liaison to become a trusted advisor.
- Travel as required.
About Dynatrace software GmbH
Dynatrace software GmbH is a leading provider of Digital Experience Management (DEM) solutions. Our company is committed to delivering exceptional customer experiences and driving business growth through innovative technology and strategic partnerships.
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