Customer Success Manager

20 hours ago


Waltham, Massachusetts, United States dynaTrace software GmbH Full time

Job Summary

The Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from assigned named accounts for Digital Experience Management (DEM) solutions in the assigned territory by driving adoption using a customer engagement lifecycle model.

Key Responsibilities

  • Accelerate customer adoption of Dynatrace product portfolio through relationship management, success planning, and value realization.
  • Own renewal strategy and subsequent on-time renewal of subscription(s).
  • Build Dynatrace brand awareness and loyalty.
  • Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items.
  • Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution.
  • Defend against the competition.
  • Collaborate on account activities with the cross-functional account team.
  • Identify strategic, new business growth opportunities.
  • Leverage relationships to aid in the building of reference accounts/contacts.
  • Act as customer advocate and liaison to become a trusted advisor.
  • Travel as required.

About Dynatrace software GmbH

Dynatrace software GmbH is a leading provider of Digital Experience Management (DEM) solutions. Our company is committed to delivering exceptional customer experiences and driving business growth through innovative technology and strategic partnerships.



  • Waltham, Massachusetts, United States Telerik Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Progress. As a key member of our organization, you will be responsible for driving business growth and customer satisfaction through strategic account management and relationship building.Key ResponsibilitiesManage a portfolio of high-value customers to drive revenue...


  • Waltham, Massachusetts, United States Rocket Software Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Rocket Software. As a key member of our Customer Success organization, you will be responsible for ensuring the long-term success of our customers by delivering exceptional customer experiences.Key ResponsibilitiesDevelop and execute customer success plans to drive...


  • Waltham, Massachusetts, United States Allego Full time

    SUMMARY/PURPOSE:This is a great entry point to Allego's award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team.Allego's Customer Success Coordinators are highly motivated and organized, extremely detail-oriented, not afraid to ask questions, positive and engaging, and can multi-task...


  • Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

    Job SummaryWe are seeking a highly skilled Learning & Development Manager to join our team at ZoomInfo Technologies LLC. As a key member of our organization, you will be responsible for designing and delivering training programs that drive customer success and adoption of our platform.Key ResponsibilitiesOnboarding and Training: Develop and implement...


  • Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

    Job SummaryWe are seeking a highly skilled Learning & Development Manager to join our team at ZoomInfo Technologies LLC. As a key member of our organization, you will be responsible for designing and delivering training programs that drive customer success and adoption of our platform.Key ResponsibilitiesOnboarding and Training: Develop and implement...


  • Waltham, Massachusetts, United States Imprivata Full time

    OverviewAt Imprivata, we are dedicated to enhancing healthcare through a collaborative and innovative environment. Our team is united by a shared commitment to integrity, positive impact, and enjoyment in our work.Position SummaryWe are looking for a Senior Customer Success Manager specializing in privileged access management. This role involves proactive...


  • Waltham, Massachusetts, United States Imprivata Full time

    OverviewAt Imprivata, we are committed to enhancing healthcare through dedicated teamwork and innovative solutions. Our professionals share a common goal: to positively impact our clients' success while enjoying a collaborative work environment.Position SummaryThe Senior Customer Success Manager for privileged access management is tasked with fostering...


  • Waltham, Massachusetts, United States Buyers Edge Platform Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Buyers Edge Platform. As a key member of our organization, you will be responsible for managing new client accounts and working closely with clients to add additional cost savings programs.Key ResponsibilitiesEstablish and deepen relationships with...


  • Waltham, Massachusetts, United States ServiceNow Full time

    Job OverviewAs a pivotal member of the Customer Success team at ServiceNow, you will play a crucial role in guiding organizations through their security integration journey. Your primary focus will be on fostering relationships with clients to understand their security and business objectives, providing tailored advice, and sharing best practices for...


  • Waltham, Massachusetts, United States ServiceNow Full time

    Job OverviewServiceNow Client Success OverviewThe Customer Success team at ServiceNow collaborates with organizations to navigate their journey in safeguarding their operations and achieving the technical outcomes that are most significant to our clients. Our Client Success Managers and engineers serve as advocates for our clients, product specialists, and...


  • Waltham, Massachusetts, United States Eleos Health Inc. Full time

    About Eleos Health Inc.At Eleos Health, we are dedicated to transforming the landscape of behavioral health care. Our mission is to empower clinicians with the tools they need to provide effective and personalized care.Position OverviewWe are seeking a Customer Success Manager to become an integral part of our expanding Customer Success team. This role will...


  • Waltham, Massachusetts, United States allego Full time

    About the CompanyAllego is a prominent organization specializing in digital learning and sales enablement solutions. They are recognized for their cutting-edge offerings and dedication to ensuring customer satisfaction.Position OverviewSummary:This is a fantastic opportunity to become part of Allego's esteemed Customer Success team. We seek a personable and...


  • Waltham, Massachusetts, United States Eleos Health Inc. Full time

    About Eleos Health Inc.At Eleos Health, we are dedicated to transforming the landscape of behavioral health. Our mission is to empower clinicians with the tools they need to provide exceptional care through data-driven insights and personalized support.Position OverviewWe are seeking a Customer Success Manager to become an integral part of our expanding...


  • Waltham, Massachusetts, United States ServiceNow Full time

    About ServiceNowServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.Job DescriptionWe are seeking a highly experienced Principal...


  • Waltham, Massachusetts, United States ServiceNow Full time

    Job OverviewCompany Overview:At ServiceNow, we harness technology to enhance the world for everyone, and our talented workforce makes it all possible. We operate swiftly because the world demands it, and we innovate uniquely for our clients and communities. By becoming part of ServiceNow, you will join a dynamic team of innovators who possess a relentless...


  • Waltham, Massachusetts, United States Imprivata Full time

    About Imprivata: Imprivata is seeking a Customer Success Manager I to enhance our customer experience and drive satisfaction. This role is pivotal in ensuring our clients achieve maximum value from our solutions.Position Overview:Engage proactively with Mid to Tech Touch clientsFacilitate value realization for customers and uncover additional sales...


  • Waltham, Massachusetts, United States ServiceNow Full time

    Job Description**About ServiceNow**ServiceNow is a global market leader in the field of enterprise software, providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to...


  • Waltham, Massachusetts, United States Imprivata Full time

    Imprivata is seeking a Customer Success Manager I to enhance our team. This role is designed for individuals who are passionate about fostering customer relationships and driving satisfaction.Position Overview:Engage proactively with Mid to Tech Touch clientsFacilitate customer value realization and pinpoint cross-sell prospectsMitigate customer attrition...


  • Waltham, Massachusetts, United States Convergent Dental Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Director to lead our team of Product Support Representatives. This is a critical role that will contribute significantly to our company's world-class customer support model.Key ResponsibilitiesRecruit, train, and manage a team of Product Support Representatives to ensure...


  • Waltham, Massachusetts, United States HaulHub Technologies Full time

    Position OverviewHaulHub Technologies is a leading organization focused on innovative research and development, dedicated to advancing data collection and automation within various sectors. We are looking for dynamic, enthusiastic, and entrepreneurial individuals to become part of our team and contribute to our growth.Key ResponsibilitiesAs a Client Success...