Operations Manager

2 weeks ago


Haverhill, Massachusetts, United States Republic Services Full time
About Republic Services

Republic Services, Inc. is a leading provider of environmental services, offering a comprehensive range of products and services to customers across North America. Our mission is to partner with customers to create a more sustainable world, and we are committed to delivering exceptional service and value to our customers.

Job Summary

The Operations Manager - Hauling is a key leadership role within our organization, responsible for managing the collections activities for commercial, industrial, and residential customers. This role oversees a team of Operations Supervisors, Dispatchers, Operations Clerks, Drivers, and Helpers, and is responsible for executing a local market strategy that complements the Area's overall strategic operating and marketing plans.

Key Responsibilities
  • Manage a staff of Operations Supervisors, Dispatchers, Operations Clerks, Drivers, and Helpers to ensure maximum productivity and route management systems for commercial, roll-off, and residential routes.
  • Implement and execute plans to complement the business unit's strategic and operating plan, championing the execution of tactical initiatives within the Business Unit to maximize the customer experience, growth, and durability, while optimizing profitability.
  • Ensure maximum productivity and route management systems for commercial, roll-off, and residential routes, and establish productivity goals where needed.
  • Interact with customers and local, state, and federal government employees to resolve customer service concerns, ensuring regulatory compliance standards are met.
  • Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries, and ensure a safe and productive work environment for all employees.
  • Lead operations to ensure compliance with all standards, including environmental, operating, regulatory, safety, accounting, and ethics.
  • Approve expenses and manage budget for the operations department, including approval of purchase orders and vendor pricing.
  • Develop a best-in-class team and workplace culture, and effectively manage performance and talent development, driving best-practice sharing.
  • Build and maintain strong and effective relations with relevant government, community, and environmental groups.
Qualifications
  • Demonstrated business acumen, strategic thinking, and an ability to execute against formulated strategy.
  • Demonstrated ability to lead change initiatives.
  • Able to direct large staff.
  • Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives.
  • Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
  • Demonstrated ability to optimize near-term results that contribute to long-term sustainable success.
  • Is collaborative; builds and works with teams.
  • Creative thinker who challenges conventional solutions.
  • Demonstrates and promotes ethical behavior.
  • Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high-performance teams.
Minimum Requirements
  • High School Diploma or GED.
  • Minimum of 2 years of supervisory or management experience or participation in Republic Services' management trainee program.


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