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Customer Service Representative

4 weeks ago

West Monroe, Louisiana, United States State Farm Insurance Full time
Job Summary:

As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support. Your primary duties will include assisting customers with inquiries, complaints, and policy changes, as well as providing accurate and timely information regarding insurance products and services. You will also be responsible for processing policy applications, renewals, and cancellations, handling billing and payment inquiries, and resolving customer issues and complaints in a professional and efficient manner. Additionally, you will collaborate with team members to ensure customer satisfaction and maintain accurate customer records and update information as needed. You will also be expected to follow company policies and procedures to ensure compliance with insurance regulations and stay updated on industry trends and changes in insurance policies.

Key Responsibilities:

  • Assist customers with inquiries, complaints, and policy changes
  • Provide accurate and timely information regarding insurance products and services
  • Process policy applications, renewals, and cancellations
  • Handle billing and payment inquiries
  • Resolve customer issues and complaints in a professional and efficient manner
  • Collaborate with team members to ensure customer satisfaction
  • Maintain accurate customer records and update information as needed
  • Follow company policies and procedures to ensure compliance with insurance regulations
  • Stay updated on industry trends and changes in insurance policies


Requirements:

  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to multitask and prioritize tasks
  • Basic computer skills and knowledge of insurance software


What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and advancement
  • A dynamic and supportive work environment
  • Professional development and training opportunities


State Farm Insurance is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

Apply today and take the first step towards a rewarding career with State Farm Insurance