Customer Service Representative
3 weeks ago
About the Role:
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Bath Planet. As a key member of our office staff, you will be responsible for providing exceptional customer service, handling inbound and outbound calls, and ensuring seamless communication with clients and colleagues.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Manage and prioritize daily workload, including data entry, scheduling, and administrative tasks
- Assist with client interactions, including answering phones, emails, and showroom visits
- Coordinate and complete administrative tasks, including ordering materials and processing payments
- Support on-site management and ensure lead and client information is up-to-date in our CRM system
Requirements:
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize daily workload
- Basic knowledge and experience with CRM systems preferred
- Self-motivator with an efficient work ethic
Working Hours:
Monday to Friday, 11am to 8pm
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