Restaurant Director

4 weeks ago

Glen Allen, Virginia, United States 7-Eleven Full time
About 7-Eleven

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world. As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee and Big Bite.

At 7-Eleven, we're transforming our business to ensure we are customer-obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers. Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer-obsessed, and entrepreneurial people like you to come make history with us.

Our Leadership Principles

  • Be Customer Obsessed: Focus on delivering exceptional customer experiences that meet and exceed expectations.
  • Be Courageous with Your Point of View: Share your ideas and opinions openly, and be willing to take calculated risks to drive growth.
  • Challenge the Status Quo: Identify opportunities to improve processes and systems, and develop solutions to drive change.
  • Act Like an Entrepreneur: Take ownership of your work, and think creatively to solve problems and drive results.
  • Have an 'It Can Be Done' Attitude: Believe in yourself and your abilities, and approach challenges with confidence and determination.
  • Do the Right Thing: Demonstrate integrity and ethics in all aspects of your work.
  • Be Accountable: Take responsibility for your actions, and be transparent about successes and setbacks.

About This Opportunity

The Restaurant Leader ensures that the overall store condition complies with company policies & procedures, and state & federal laws are being maintained and followed, they include: store cleanliness, food service, customer service, merchandising, controlling loss prevention, safety, and security - thereby maximizing store profitability, expense control, inventory levels, and shortage control. This leader fosters a coaching environment where team members want to excel and are recognized for their achievements while:

Main Responsibilities

  1. Cultivate a culture of excellence, focusing on the wildly important.
  2. Provide prompt, courteous customer service by discovering customer needs and management support.
  3. Manage food services in accordance with Department of Health and Company Standards.
  4. Effectively lead and grow the sales of the food service program; by directing sales, promoting, merchandising, and implementing new programs & communicating to vendors, leaders, and other appropriate personal on marketing activities.
  5. Plan and prepare work schedules. Supervise coverage of shifts left vacant due to emergency or lack of food services personnel and fill as needed.
  6. Assist calculations of food consumption, and requests purchases inventory, as required.
  7. Analyze financial data including shortage to identify business opportunities, determine proper action plan, and increase of sales.
  8. Manage food cost at prescribed levels following approved portions control and accounting procedures. In addition to all controllable expenses and cost items affecting profitability of food service operation.
  9. Analyze food service results and trends to determine the proper action plans, to leverage the stores food sales and address areas for improvement. Maintain 100% in-stock efficiency on top selling items.
  10. Oversee and may assist in preparing food items per required menus and recipes. Inspect food and food preparation to maintain quality standards and sanitation regulations.
  11. Conduct daily and weekly safety inspections of food service equipment to ensure optimal operation conditions at all times. Ensure a safe environment is maintained at all times.
  12. Respond, reports, and follow-ups on all employees and/or customer accidents, injuries and loss or damage to property.
  13. Check display for neatness and customer appeal. Ensure that all authorized signs are displayed.
  14. Monitor and ensure compliance with all contractual merchandise agreements and reports any discrepancies to management.
  15. Maintain a working relationship with all vendors. Monitor and correct delivery procedures, ensure the accuracy of orders. Reports any problems to management.
  16. Promote strong sales, by focusing on the team. Recruit, hires, trains, and coaches team members to develop top performing team members. Ensure team members are current on product offerings and promotions.
  17. Coach and supervise team members in all store responsibilities and teaches them how to handle difficult and complicated situations by fostering a team environment.
  18. Evaluate and take positive and consistent disciplinary actions on violations of company policies.
  19. Maintain a neat personal appearance in accordance with company uniform and personal appearance policy as stated for Restaurant Leader.
  20. Perform other duties as needed.
  21. Ensure work attendance in compliance with Company expectations.

Requirements

To be considered for this role, you should possess:

Education/Experience

  • High School diploma or GED is preferred.
  • Two year degree or above is strongly preferred.
  • A minimum one year of retail, fast food, or sales management experience is required. Maintains Food Handlers and Food Safety Certification as required by County.
  • Must be authorized to work in the United States.

Knowledge and Skills

  • Demonstrated leadership and customer service skills and competencies.
  • Proven success developing team members.
  • Demonstrated ability to use P&L and store reports to affect change.
  • Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals.
  • Excellent oral and written communication and intrapersonal skills.
  • Ability to write routine reports and to speak effectively before customers and employees.
  • Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
  • Ability to exercise sound judgment and work with minimum supervision.
  • Proficient computer knowledge (Microsoft products preferred Word, Excel). PDI/Verifone/Topaz experience preferred.

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