Southwest Airlines Support Specialist

4 days ago


Oakland, California, United States Southwest Airlines Company Full time
About the Position
As a Customer Service Agent with Southwest Airlines Company, you will play a critical role in ensuring our customers have an excellent experience. You will be responsible for addressing their queries, resolving issues, and providing exceptional support at the airport.

Key Responsibilities
* Deliver outstanding customer service in a fast-paced environment
* Communicate effectively with customers, both verbally and in writing
* Resolve customer complaints and issues promptly and fairly
* Collaborate with colleagues to achieve operational goals and objectives

What We Offer
* Competitive hourly pay ($20.65)
* Opportunities for future increases based on time in position and applicable collective bargaining agreement wage scale
* Overtime and shift premiums available
* Flexible scheduling and a positive work environment
* Opportunities to advance within the company and develop new skills

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