Fire Alarm Technician

2 days ago

Bismarck, North Dakota, United States Johnson Controls International Full time

About the Role

We are seeking a skilled Fire Service Technician to join our team at Johnson Controls International. As a Fire Service Technician, you will be responsible for troubleshooting and repairing installed fire alarm systems, including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles, and system testing.

Key Responsibilities

  • Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to repair equipment.
  • Service, troubleshoot, and install many different manufacturers' Fire & Life Safety systems, including SimplexGrinnell.
  • Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
  • Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
  • Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptop computers.
  • Obtain customer signature upon completed service call assignment.
  • Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
  • Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items.
  • Perform other duties as assigned.

Requirements

  • 3+ years' experience with fire alarm, access control, security intrusion, sound, and communications systems.
  • Must be able to interpret blueprints, diagrams, and specifications.
  • A good working knowledge of computers is necessary.
  • Ability to follow verbal and written instructions.
  • Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
  • Ability to work flexible hours, including weekends, to meet customer requirements.
  • Overnight travel may be required.
  • Demonstrate a high level of customer service.
  • Maintain truck inventory to ensure timely response to customer needs.
  • Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
  • Strong organizational skills, positive attitude, and ability to learn quickly.
  • Possess a valid driver's license and driving record that meets company requirements.
  • Retain any licenses required by National, State, and Local codes.

Preferred Qualifications

  • Technical training preferred.
  • NICET II preferred.

Johnson Controls International is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

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