Life Safety Monitor Technician
2 weeks ago
We are seeking a highly skilled and detail-oriented Life Safety Monitor Technician to join our team at CHI St. Alexius Health. As a key member of our security department, you will be responsible for monitoring and processing phone and radio communications, system alerts and alarms, and walk-in emergency department patients.
Key Responsibilities- Provide front-line customer service to emergency department patients
- Access and utilize the EPIC medical record system to arrive and log ED patients
- Effectively communicate with ER staff concerning the needs of visitors and patients
- Monitor all medical center alarms, doors, security cameras, and safety alarms for building systems
- Act as the medical center's operator for all internal emergencies, respond to all emergency hospital codes and alarms, and initiate response teams
- Assure the timely conveyance of critical information through the use of appropriate methods
- Update physician on-call rosters and schedules and contact on-call physicians and other providers of emergency needs
- Answer and screen all hospital switchboard calls after normal hours
- Process calls according to established policies, procedures, and guidelines
- Act as the dispatcher for medical center security staff to calls for service and to make them aware of any situations or emergency conditions that need their attention
- Maintain medical center fleet vehicle keys and sign them in/out to hospital personnel
- High school diploma or equivalent
- Familiarity with Microsoft and Google office software and apps, email, and basic computer literacy and proficiency
- Previous customer service experience
- Strong English professional communication skills, written and verbal
- Strong interpersonal communication and conflict resolution skills
- Previous switchboard, call center, or dispatch-related experience
$19.82/hour
We are an equal opportunity/affirmative action employer.
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