Life Safety Monitor Technician

2 weeks ago


Bismarck, North Dakota, United States Catholic Health Initiatives Full time
Job Summary

We are seeking a highly skilled and detail-oriented Life Safety Monitor Technician to join our team at CHI St. Alexius Health. As a key member of our security department, you will be responsible for monitoring and processing phone and radio communications, system alerts and alarms, and walk-in emergency department patients.

Key Responsibilities
  • Provide front-line customer service to emergency department patients
  • Access and utilize the EPIC medical record system to arrive and log ED patients
  • Effectively communicate with ER staff concerning the needs of visitors and patients
  • Monitor all medical center alarms, doors, security cameras, and safety alarms for building systems
  • Act as the medical center's operator for all internal emergencies, respond to all emergency hospital codes and alarms, and initiate response teams
  • Assure the timely conveyance of critical information through the use of appropriate methods
  • Update physician on-call rosters and schedules and contact on-call physicians and other providers of emergency needs
  • Answer and screen all hospital switchboard calls after normal hours
  • Process calls according to established policies, procedures, and guidelines
  • Act as the dispatcher for medical center security staff to calls for service and to make them aware of any situations or emergency conditions that need their attention
  • Maintain medical center fleet vehicle keys and sign them in/out to hospital personnel
Requirements
  • High school diploma or equivalent
  • Familiarity with Microsoft and Google office software and apps, email, and basic computer literacy and proficiency
  • Previous customer service experience
  • Strong English professional communication skills, written and verbal
Preferred Qualifications
  • Strong interpersonal communication and conflict resolution skills
  • Previous switchboard, call center, or dispatch-related experience
Compensation

$19.82/hour

We are an equal opportunity/affirmative action employer.



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