Technical Program Director for Client Experience Engineering
7 days ago
We are a leading financial services company with over 165 years of experience helping families and businesses achieve financial security. Our distinctive approach combines insurance and investments to empower individuals to make informed decisions about their financial future.
Job SummaryWe are seeking an experienced Technical Program Director to join our Client Experience Engineering team. In this role, you will be responsible for driving strategic work forward across planning, delivery, and employee engagement initiatives. You will manage and monitor end-to-end annual goals and OKRs in support of initiative outcomes.
Main Responsibilities:- Oversee the technical components of annual planning by collaborating with product managers and engineers to define epics, estimate their scope, and track delivery through systematic inputs and monitoring.
- Manage and monitor performance dashboards and provide status updates on OKR progress, driving clarity on objectives, priorities, and measures.
- Partner with ESD Portfolio Delivery Operations and drive CXECS results reporting, simplification/decommissioning, and KTLO.
- Promote reuse of existing resources and bridge process and reporting gaps as necessary.
- Deep dive and implement agile metrics improvement initiatives across multiple domains.
- Lead initiatives that enable teams to manage backlog health in depth.
- Provide subject matter expertise and training in Jira and portfolio hub for work alignment.
- Facilitate problem resolution reviews across program teams to prevent incident breaches (P1-P3) and address root causes (90-day report).
- Partner with Fed Arch and horizontal engineering to monitor reporting and drive delivery routines.
- Make connections across teams and work streams to drive identification and facilitation of interdependencies.
- Accountable for identifying, assessing, and mitigating program risks and issues, and removing impediments.
- Ensure adherence to code commit standards creating a single, unified plan to deliver on talent development objectives.
- Evaluate employee feedback with pulse champions for tangible and measurable employee experience improvements.
- Compile key deliveries and achievements for reporting internally across CXECS and externally for ESD top accomplishments reporting.
- Coordinate business continuity planning and disaster recovery, assessing and mitigating risks and issues, and removing impediments.
- May lead or mentor program managers in support of initiative outcomes.
- Act as backup and ensure continuity when the Chief of Staff is unavailable.
To be successful in this role, you will need:
- Bachelor's degree in business administration, Computer Science, Information Systems, or a related field, or an equivalent combination of education and work experience.
- Minimum 6 years of professional experience.
- Five or more years of program management experience in technology and/or business functions. Experience with program management methodologies & governance.
- Experience with PowerBI or Tableau.
- Experience with JIRA Align.
- Experience working with Agile Methodologies.
- Experience with project management methodologies & SDLC.
- Working knowledge of project management/agile tooling.
- Understands how software is developed, tested, and implemented as well as technical concepts. Strong analytical and problem-solving skills.
As a Technical Program Director at Northwestern Mutual, you can expect:
- Tuition reimbursement, commuter plans, and paid time off.
- Highly competitive compensation, including base salary plus bonus.
- Medical/Dental/Vision plans, 401(k), pension program.
Estimated Salary: $113,900 - $203,470 per year based on location and experience.
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