Retail Operations Assistant Manager

2 weeks ago

Baytown, Texas, United States H-E-B Full time

Position Overview:


To achieve excellence in retailing, H-E-B seeks enthusiastic and driven Partners who are ready to engage in hard work while delivering exceptional customer service.

Regardless of your background or career stage, we invite you to become part of our community where our People are our priority.


As a Retail Operations Assistant Manager, you will assist Store Leaders by providing primary daytime and mid-shift coverage, as well as managing closing responsibilities.

Your role will include direct oversight of various auxiliary departmental functions and services, such as the Cash Office, Customer Service, Facilities, and Customer Support Teams.


Upon eligibility, you will have the opportunity to become a stakeholder in the company, so we seek individuals who demonstrate commitment, diligence, and a focus on quality and customer satisfaction.

Do you possess:
A HEART FOR PEOPLE... the dedication to ensure your Customers and Partners feel valued, respected, and essential?
A HEAD FOR BUSINESS... a passion for leading in a dynamic, hands-on environment?
A PASSION FOR RESULTS... the expertise to exceed sales targets while prioritizing People?

We are looking for candidates with:

  • Training from the School of Retail Leadership (SORL)
- outstanding leadership and interpersonal abilities
- a knack for problem-solving with minimal concrete variables

What will your responsibilities include?

Management / Leadership:

  • Spending significant time exercising independent judgment in making employment-related and business decisions, or effectively recommending such decisions, including but not limited to product and department strategies, hiring, promoting, disciplining, and resolving Partner-related issues
  • Leading Partners to uphold optimal store conditions for cleanliness and safety
  • Ensuring performance management for all direct reports
  • Communicating new initiatives; ensuring the implementation and execution of programs
  • Providing direction, guidance, and advice to ensure successful completion of assignments
  • Being accountable for the business operations of various areas, including the Gas Station, Cash Office, and maintenance sectors
  • Conducting audits to ensure compliance with all applicable regulations and standards
  • Ensuring standards of product freshness, food safety, and sanitation are consistently met
  • Overseeing the maintenance and repair of facilities and equipment to guarantee product integrity and Partner safety
  • Managing store accounts and overseeing the order of supplies
  • Handling store claims and damages
  • Identifying opportunities to reduce shrinkage
  • Utilizing financial analysis to assess the costs and benefits of ideas and recommendations
  • Addressing customer complaints
  • Collaborating with Department Managers to meet business needs
What is your background?

  • Training from the School of Retail Leadership (SORL) or proven management experience with appropriate approvals
  • Forklift and power jack training
Do you have what it takes to be an H-E-B Operations Leader / Retail Operations Assistant Manager?

  • Understanding of product integrity
  • Excellent interpersonal and leadership skills
  • Strong customer service abilities
  • Analytical, organizational, and planning skills
  • Proficiency in computer skills, including MS Office (Word, Excel) and H-E-B Systems
  • Ability to prioritize and manage multiple tasks in high-pressure situations
  • Effective verbal and written communication skills with Partners at all levels
  • Ability to interpret documents such as safety rules and procedure manuals
  • Capacity to present effectively to groups of Partners or customers
  • Ability to address problems involving a few concrete variables in standardized situations
  • Appreciation for diversity
Can you...

  • Function in a fast-paced retail environment that demands attention to detail and precision
  • Tolerate moderate noise levels in the workplace
  • Regularly lift and carry 40-60 pounds
  • Stand, walk, bend, reach, kneel, and squat throughout your shift
  • Engage with customers attentively while maintaining composure in stressful situations
  • Work extended hours and adapt to varying schedules as required by the business

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