Business Development Representative at Hyundai Montgomery

7 days ago


Montgomery, Alabama, United States Mullinax Ford Full time
BDC Representative Job Description

At Mullinax Ford, we are seeking a highly skilled and motivated BDC Representative to join our team. As a BDC Representative, you will play a critical role in supporting our sales team by handling customer inquiries, providing product information, and driving sales appointments.

Responsibilities:
  • Respond to customer inquiries in a timely and professional manner.
  • Present initial financing options based on customer needs.
  • Establish follow-up appointments with customers and provide them with product information.
  • Deliver inquiries/messages to other sales personnel and departments promptly.
  • Provide customers with initial product information and direct them to the appropriate dealership resources.
  • Direct customers to product information resources, including those available on the internet.
  • Handle all incoming internet and phone leads.
  • Participate in team and process development sessions.
  • Be available to respond to live chat, phone, and email inquiries in a professional and well-spoken manner.
  • Follow up with leads that are not ready to make an appointment or no-show.
  • Contact clients prior to appointment date to confirm appointment.
  • Mailing marketing letters to provided leads.
  • Following up post visit to ensure customer satisfaction.
  • Receiving inbound sales phone calls and leads.
  • Placing outbound phone calls to potential leads.

Requirements:
  • Coachable and able to follow a specific process.
  • Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
  • Time management, prioritization skills, and the ability to multi-task are required.
  • Previous automotive dealership experience a plus.
  • Flexible availability.
  • Excellent written and verbal communication skills.
  • Comfortable making outbound calls daily.
  • Prior internet sales, BDC, or related experience a plus.
  • Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
  • Be self-motivated and goal-oriented.

Benefits:
  • Medical, Dental, and Vision Plans.
  • Paid Basic Employer Life Insurance.
  • Additional Supplemental Insurance.
  • Wellness Program.
  • 401(k) Plan with match.
  • Paid Time Off.
  • Employee Purchase Program.
  • Training Programs.

We are a Drug Free Workplace and an Equal Opportunity Employer.

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