Front Desk Liaison
2 weeks ago
The Front Desk Liaison will serve as the primary point of contact for guests checking into the Grand Palms Resort. This individual will be responsible for facilitating an exceptional guest experience, ensuring great first and last impressions.
Key Responsibilities
Run, review, and print reports to complete daily assignments
Support the Marketing Face to Face team during the check-in process
Provide technical and service expertise in regards to resort Wi-Fi access
Perform folio posting, cash handling, and key control
Assist guests with various questions and concerns
Requirements
A commitment to providing outstanding customer service
Knowledge of Microsoft Office Suite
Ability to establish and maintain effective working relationships with co-workers and leaders
Strong problem-solving skills
Capable of seeing a task through to completion
Strong organizational skills
Excellent verbal and written communication skills
Qualifications
High School Diploma or GED equivalent or an equivalent combination of training, education, and experience
Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment
Bilingual a plus
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