Desktop Support Technician II
4 days ago
We are seeking a skilled Desktop Support Technician to join our team at Heunets Inc. as a 1099 independent contractor.
Key Responsibilities:- Provide first/second level contact and problem resolution for customer issues.
- Work with third party vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop application.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, printers.
- Perform remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Background knowledge in Computer science or any related field.
- Minimum of 18 months of IT experience.
- Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.
- Basic knowledge of Mac operating system, to support Apple pc users.
- Experience in mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Ticketing
- BASIC
- Mac
- Connectivity
- Computer Hardware
- Steps
- Laptops
- iOS
- Active Directory
- Android
- Servers
- MS Office
- Troubleshooting
- Computer Science
- Windows
- Vendors
- Teamwork
- Software
- Customer Service
- Maintenance
- Microsoft Office
- Communication
- Science
- Management
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