Desktop Support Technician II

4 days ago


Seattle, Washington, United States Heunets Inc Full time
Job Title: Desktop Support Technician II

We are seeking a skilled Desktop Support Technician to join our team at Heunets Inc. as a 1099 independent contractor.

Key Responsibilities:
  • Provide first/second level contact and problem resolution for customer issues.
  • Work with third party vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
Technical Requirements:
  • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop application.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Perform general preventative maintenance tasks on computers, laptops, printers.
  • Perform remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Desirable Skills:
  • Background knowledge in Computer science or any related field.
  • Minimum of 18 months of IT experience.
  • Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.
  • Basic knowledge of Mac operating system, to support Apple pc users.
  • Experience in mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
Requirements:
  • Ticketing
  • BASIC
  • Mac
  • Connectivity
  • Computer Hardware
  • Steps
  • Laptops
  • iOS
  • Active Directory
  • Android
  • Servers
  • MS Office
  • Troubleshooting
  • Computer Science
  • Windows
  • Vendors
  • Teamwork
  • Software
  • Customer Service
  • Maintenance
  • Microsoft Office
  • Communication
  • Science
  • Management


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