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Regional Operations Leader

2 months ago

Methuen, Massachusetts, United States Jackpocket Full time

Jackpocket is pioneering the mobile lottery experience in the U.S., providing players with a secure platform to purchase official state lottery tickets directly from their smartphones. Our mission is to revolutionize the $300 billion global lottery industry by offering a modern, enjoyable, and responsible way to participate in lottery games.

As the Operations Leader based in Massachusetts, you will oversee all local staff and take charge of regional operational activities. You will become a subject matter expert on Jackpocket's processes, develop and enforce standard operating procedures, and consistently recruit, train, and nurture a large team of operational personnel for one of our key markets. This position is full-time and requires on-site presence.

Key Responsibilities

  • Oversee daily operations at Jackpocket's fulfillment center in Massachusetts.
  • Manage a team of employees and engage in daily lottery ticket processing tasks.
  • Conduct training for new hires and facilitate continuous learning and development for all team members.
  • Collaborate with operations peers and leadership to establish and uphold best practices and standard operating procedures.
  • Regularly assess performance and efficiency, implementing improvements as necessary.
  • Set and monitor team and individual goals, track objectives and key results (OKRs), and provide ongoing coaching to enhance performance.
  • Handle daily employee scheduling, approve timecards, update operational procedures, and ensure a safe working environment.
  • Manage supply deliveries, oversee inventory, maintain cleaning schedules, and troubleshoot any operational issues.
  • Perform cash balance reporting and execute various initiatives and directives as required.
  • Maintain effective communication with regional and senior management regarding operations.
Qualifications
  • Availability to work nights and weekends.
  • Bachelor's Degree or equivalent relevant experience.
  • Proficient in technical troubleshooting and problem-solving.
  • Able to work independently and complete tasks with minimal supervision.
  • Experience in hiring, managing, scheduling, and developing a large operational workforce.
  • Familiarity with personnel management, including hiring and termination processes, and knowledge of employment law.
  • Proven track record in enhancing and refining operational processes.
  • Experience in managing large-scale operations within a high-growth or fast-paced environment.

The salary range for this position is competitive and commensurate with experience.

Jackpocket is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment and our services.