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Customer Service Representative

4 weeks ago


Jacksonville, Florida, United States MAXIMUS Full time

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team at MAXIMUS. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Respond to incoming calls, emails, and chats regarding Federal Student Aid (FSA) Loan Servicing
  • Utilize available systems, knowledgebase, and standard technology to respond to inquiries and perform job duties
  • Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
  • Use computerized system for tracking, information gathering, and/or troubleshooting
  • Support Contact Center expectations as well as departmental and corporate policies and procedures

Requirements:

  • High School diploma or equivalent with 6 months of customer service experience
  • Must be able to speak and read English clearly, professionally, and fluently
  • Basic math and PC skills including MS Office applications required
  • Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks

What We Offer:

  • Competitive pay rate based on the county in which you live
  • Additional bonuses available
  • Paid training
  • The opportunity to work from the comfort of your home
  • Supportive environment with peers who share your passion for improving people's lives
  • A career path that unfolds based on how you want to grow within the company

Home Office Requirements:

  • Internet speed of 25 mbps or higher required
  • Hardwired internet connection router, cannot connect via Wi-Fi
  • Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source