Lead Benefit Eligibility Specialist

2 weeks ago


Colorado Springs, Colorado, United States El Paso County, CO Full time
Job Summary

The Adult Services Intake area is seeking a highly motivated and detail-oriented Lead Benefit Eligibility Specialist to join our leadership team. As a key member of our team, you will be responsible for assisting team members with their questions and training, performing data analysis, troubleshooting cases, and working with leadership at all levels.

Key Responsibilities
  • Assist team members with their questions and training, and provide guidance and mentoring to ensure successful case resolution.
  • Perform data analysis and troubleshooting to identify and resolve complex issues.
  • Work closely with leadership to develop and implement process improvements and quality assurance initiatives.
  • Provide oversight to specialists uploading PEAK applications for Adult and Colorado Works, and assist with processing Long Term Care and Adult Financial Applications.
  • Respond to the needs of both your team and higher-level leadership, and provide excellent customer service to clients and stakeholders.
Requirements
  • High school diploma or equivalent education.
  • Three years of customer service or administrative experience, with one year of experience determining eligibility for public assistance in a human services agency.
  • Ability to lead and train others, and to objectively review the performance of others.
  • Ability to efficiently plan, schedule, and organize, and to assess situations and make prudent and appropriate decisions.
  • Ability to communicate and work effectively with co-workers, clients, other agencies, and the public.
Benefits
  • Medical, dental, and vision benefits.
  • Paid vacation, sick, and personal leave.
  • 11 paid holidays.
  • Onsite health centers.
  • Onsite fitness centers.
  • Reach Your Peak wellness program.
  • Short and long term disability.
  • Life insurance.
  • Flexible spending accounts to include dependent care.
  • Employee assistance program.
  • Tuition reimbursement.
  • Retirement plan.
  • Deferred compensation (457b).


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