Maître d' Host
2 weeks ago
Cordelia Fishbar is a fine dining restaurant located in the vibrant Union Market neighborhood of DC, offering a chef-driven, seafood-centric menu. We are seeking an experienced Maître d' / Lead Host to oversee the host team and ensure an exceptional guest experience.
Responsibilities- Greet every guest in a friendly manner as they enter the restaurant
- Check the host podium for complete setup of materials and supplies at the start and end of the shift
- Clean menu covers, replace old or worn menus, and distribute them to bars and dining rooms
- Escort guests to requested and/or prearranged tables
- Assist servers with duties such as resetting tables or fulfilling guest requests
- Answer the phone promptly with a friendly and cordial greeting
- Communicate with customers and vendors, relay incoming calls to the appropriate people, and take messages
- Actively listen patiently and politely to customer inquiries and complaints, providing specific and accurate information about the restaurant operation, directions to the restaurant, and menu information
- Direct customer complaints and other problematical calls to the appropriate people; answer inquiries about reservations, review reservations, review reservation book, and inform customers about seating availability and accurately record reservations
- Prepare menus and reservations for the arrangement of tables and chairs for large parties
- Assist and direct personnel in the arrangement of tables and chairs for large parties
- Bid all departing parties a closing salutation and "Thank You"
- Inspect bathrooms; clean and restock bathrooms with supplies as needed
- Check back at tables to ensure customer satisfaction and to work on customer relations
- Excellent verbal and written communication skills
- Friendly, hardworking, and hospitality-driven with a commitment to excellence and top-tier service
- Problem solvers who can handle customer matters with courtesy, dignity, and respect
- Able to multitask effectively in a fast-paced environment
- Flexible availability to work mornings, late nights, weekends, holidays, and weekdays as needed
- Competitive Pay: Earn compensation for your skills and dedication
- Stable Company: Join a respected, stable organization
- Flexible Schedule: Part-time, full-time, and on-call shifts available
- Positive Culture: Embrace courtesy, dignity, and respect
- Excellent Training: Classroom and on-premises training
- Generous 401k: Immediate participation with competitive match
- Restaurant Discounts: Enjoy 25% off at all Clyde's Restaurants for you and a guest
- Meal Discount: Get 50% off your shift meal
- Top Health Plan: Access medical, dental, vision, telemedicine, and wellness resources, plus reduced rates on various services
- Support: Benefit from an Employee Assistance Program with legal, emotional, and financial support
- Wellness Resources: Access digital Cognitive Behavioral Therapy and annual flu shots
- Financial Assistance: Assistance fund for employees in need
- Career Growth: Opportunities for rapid advancement
- Merit Recognition: Rewards for excellence and hard work
- Exclusive Discounts: Access a discount program with thousands of brands and services
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