Maître d' Host

2 weeks ago


Washington, Washington, D.C., United States Cordelia Fishbar Full time
About Cordelia Fishbar

Cordelia Fishbar is a fine dining restaurant located in the vibrant Union Market neighborhood of DC, offering a chef-driven, seafood-centric menu. We are seeking an experienced Maître d' / Lead Host to oversee the host team and ensure an exceptional guest experience.

Responsibilities
  • Greet every guest in a friendly manner as they enter the restaurant
  • Check the host podium for complete setup of materials and supplies at the start and end of the shift
  • Clean menu covers, replace old or worn menus, and distribute them to bars and dining rooms
  • Escort guests to requested and/or prearranged tables
  • Assist servers with duties such as resetting tables or fulfilling guest requests
  • Answer the phone promptly with a friendly and cordial greeting
  • Communicate with customers and vendors, relay incoming calls to the appropriate people, and take messages
  • Actively listen patiently and politely to customer inquiries and complaints, providing specific and accurate information about the restaurant operation, directions to the restaurant, and menu information
  • Direct customer complaints and other problematical calls to the appropriate people; answer inquiries about reservations, review reservations, review reservation book, and inform customers about seating availability and accurately record reservations
  • Prepare menus and reservations for the arrangement of tables and chairs for large parties
  • Assist and direct personnel in the arrangement of tables and chairs for large parties
  • Bid all departing parties a closing salutation and "Thank You"
  • Inspect bathrooms; clean and restock bathrooms with supplies as needed
  • Check back at tables to ensure customer satisfaction and to work on customer relations
Requirements
  • Excellent verbal and written communication skills
  • Friendly, hardworking, and hospitality-driven with a commitment to excellence and top-tier service
  • Problem solvers who can handle customer matters with courtesy, dignity, and respect
  • Able to multitask effectively in a fast-paced environment
  • Flexible availability to work mornings, late nights, weekends, holidays, and weekdays as needed
What We Offer
  • Competitive Pay: Earn compensation for your skills and dedication
  • Stable Company: Join a respected, stable organization
  • Flexible Schedule: Part-time, full-time, and on-call shifts available
  • Positive Culture: Embrace courtesy, dignity, and respect
  • Excellent Training: Classroom and on-premises training
  • Generous 401k: Immediate participation with competitive match
  • Restaurant Discounts: Enjoy 25% off at all Clyde's Restaurants for you and a guest
  • Meal Discount: Get 50% off your shift meal
  • Top Health Plan: Access medical, dental, vision, telemedicine, and wellness resources, plus reduced rates on various services
  • Support: Benefit from an Employee Assistance Program with legal, emotional, and financial support
  • Wellness Resources: Access digital Cognitive Behavioral Therapy and annual flu shots
  • Financial Assistance: Assistance fund for employees in need
  • Career Growth: Opportunities for rapid advancement
  • Merit Recognition: Rewards for excellence and hard work
  • Exclusive Discounts: Access a discount program with thousands of brands and services

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