Retail Operations Manager

7 days ago


Nashville, Tennessee, United States Food Lion Full time
Job Description:

This exciting opportunity at Food Lion allows you to leverage your passion for delivering exceptional customer experiences while driving business results. As a Customer Service Leader, you will be responsible for:)

• Providing guidance and support to front-end associates on sales techniques, product knowledge, and customer service best practices;

• Developing and implementing programs to enhance customer satisfaction, loyalty, and retention;

• Collaborating with cross-functional teams to resolve customer complaints and issues;

• Conducting regular reviews and feedback sessions to help associates improve their performance and achieve sales targets;

• Ensuring compliance with company policies, procedures, and standards.

Requirements:

To excel in this role, you'll need:

• A high school diploma or equivalent;

• At least 1 year of experience in customer-facing roles or related fields;

• Strong communication and interpersonal skills;

• Ability to lift up to 50 pounds frequently and stand for long periods;

• Familiarity with basic math concepts, such as handling cash transactions and balancing accounts;

• Proficiency in Microsoft Office applications, particularly Excel and Word.

Working Conditions:

As a Customer Service Leader at Food Lion, you'll typically work in a fast-paced retail environment, interacting with customers, employees, and vendors daily. The physical demands of this role may include prolonged standing, bending, and lifting, as well as frequent exposure to variable temperatures and weather conditions. However, most tasks can be performed while seated or using ergonomic equipment. Working safely requires attention to details and adherence to established safety protocols.

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