Digital Services Manager
2 weeks ago
About Orion Consortium
Orion Consortium is a dynamic and innovative organization seeking an experienced Digital Services Manager to lead our team of digital services engineers and administrators. Our company culture emphasizes collaboration, innovation, and continuous improvement, making us an ideal workplace for professionals looking to grow their careers.
Job Summary
The Digital Services Manager will oversee the end-to-end delivery and operational management of customer-facing enterprise IT services, ensuring service levels meet or exceed agreed-upon metrics and KPIs. This role requires strong technical leadership skills, strategic planning abilities, and excellent customer relationship management skills.
Key Responsibilities
• Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
• Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
• Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
• Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
• Manage financial resources, including budget planning and cost control measures. Optimize resource allocation to maximize operational efficiency and service delivery excellence.
Mandatory Skills
• Customer focused and result oriented
• Senior Level Management
Desired Skills
• Information Technology Infrastructure Library (ITIL) V3 knowledge
• PMP certification required
• IAT Level II certification required
• CompTIA Security+ CE certification required
Salary Range
$120,000 - $160,000 per year based on experience and qualifications.
This position requires a TS/SCI clearance. If you are a motivated and experienced professional with a passion for delivering exceptional digital services, we encourage you to apply.
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