HVAC Control Systems Support Technician
2 weeks ago
About Us:
A prominent manufacturer of top-tier air flow measurement and control systems designed for critical environments and unique applications.
Why Work With Us?
- Comprehensive Health, Dental, and Vision Insurance
- 401K Retirement Plan
- Short-term and Long-term Disability Coverage
- Paid Time Off and Sick Leave
Position Overview:
We are currently seeking a dedicated HVAC Control Systems Support Technician to join our team. This role focuses on delivering exceptional post-sales customer service and technical assistance to end-users, sales teams, and field technicians utilizing our air flow solutions.
Key Responsibilities:
- Technical Assistance: Offer phone-based troubleshooting and support to clients, ensuring prompt and precise diagnosis and resolution of field issues.
- RMA Management: Supervise the complete RMA process, from authorization to resolution, including assessment, warranty evaluation, pricing, and reporting on RMA activities and trends.
- Customer Education: Facilitate product training sessions for clients under the guidance of the Training Coordinator.
- Database Management: Maintain and refresh the database with field reports and engineering updates, collaborating with regional operations.
- Field Support: Travel to client locations for system startups, troubleshooting, and related assistance as necessary.
- Manufacturing and Engineering Collaboration: Provide support to the manufacturing and engineering teams as needed.
Qualifications:
- A 2-year technical degree is preferred, with 3+ years of relevant experience considered.
- Proficient computer skills are essential.
- Familiarity with the HVAC building automation sector is advantageous.
Interested in learning more? We encourage you to explore this opportunity further.
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