Customer Support Associate

7 days ago


Mesa, Arizona, United States Complete Testing Solutions LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Support Associate to join our team at Complete Testing Solutions LLC.

About the Role

This is an excellent opportunity for individuals who enjoy providing exceptional customer service and resolving complex issues. The successful candidate will work closely with customers, accounting departments, and other stakeholders to ensure seamless order processing, sales invoicing, and revenue management.

Key Responsibilities
  • Process orders accurately and efficiently, ensuring data entry matches order details
  • Work collaboratively with the accounting department to manage prepay customers, credit holds, and sales invoices
  • Post sales invoices, record sales and revenue, and maintain accurate financial records
  • Fulfill customer requests, respond to inquiries, and escalate issues as necessary
Requirements
  • 1-2 years of experience in customer-facing roles or related fields
  • Superior phone skills, excellent verbal and written communication, and positive attitude
  • Demonstrate proficiency in time management, organizational skills, multi-tasking, attention to detail, and accuracy
  • Familiarity with Microsoft Outlook, Word, Excel, CRM, and ZOHO is preferred
What We Offer

We provide a competitive salary range of $45,000 - $60,000 per year, depending on experience, and a comprehensive benefits package, including health insurance, paid time off, and professional development opportunities.

Please note that this estimate is based on industry standards and may vary depending on location and other factors.



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