Automotive Business Development Manager BDC

4 weeks ago

Woodside, New York, United States Paragon Honda Full time
Job Description

The BDC Manager for Automotive Customer Service is a key role within our organization, responsible for overseeing the day-to-day operations of the BDC team. This includes managing the team's performance, ensuring that department metrics and goals are met, and providing guidance and support to team members.

Duties and Responsibilities:

  • Manage and maintain department metrics and goals related to customer contacts, appointments set, appointments shown, and sold.
  • Assist in the process of generating sales of vehicles, service, aftermarket products, and finance products.
  • Provide training and support to sales and BDC team members on e-Sales office functions.
  • Be proficient in dealing with customers via telephone and email.
  • Measure and maintain performance levels set by the company.
  • Compile all necessary reports on a timely basis.
  • Manage employee schedules and time clock reporting for payroll.
  • Measure, monitor, and report all shows and sales (delivered) deals by the BDC team for commissions and bonus.
  • Hire, evaluate, manage, counsel, terminate, and discipline all BDC personnel.
  • Effectively utilize CRM and Lead Management tools.
  • Install processes and train employees.
  • Be knowledgeable about sales process, business philosophy, and products.
  • Knowledge of office practices and administrative procedures.
  • Train staff on all processes.

Job Requirements:

  • Previous dealership experience required.
  • Must have sales experience.
  • Must have flexible availability.
  • Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel, and various other applications.
  • Ability to work in a call center environment.
  • Ability to organize and handle multiple tasks with flexibility.
  • Ability to thrive in a team environment and consistently display professional demeanor.

At Paragon Honda, we offer comprehensive training, competitive compensation, and unparalleled benefits. Our team is dedicated to providing exceptional customer service and ensuring that our employees have the tools and support they need to succeed.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.

This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

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