Event Staff Representative

3 weeks ago


Indiana Pennsylvania, United States Oak View Group Full time

About the Role:

The Event Staff Representative is the primary point of contact for guests at our facility, providing a safe and enjoyable experience. This role requires knowledge of the building and its services, as well as the ability to handle emergencies and resolve issues in a professional manner.

Key Responsibilities:

  • Enthusiastically greet and direct guests while performing assigned tasks, such as ticket scanning and providing directions.
  • Provide accurate event and venue information to guests.
  • Identify and respond to emergencies according to established protocols, involving supervisors or managers as needed.
  • Proactively approach guests with issues or complaints and creatively resolve them, involving supervisors or managers as needed.
  • Perform other duties as assigned by management.

Requirements:

  • Experience in customer service is preferred.
  • Demonstrated strong customer service skills.
  • A friendly disposition and a smile.
  • Ability to stay calm in stressful situations.
  • Experience dealing effectively with conflict.
  • Ability to work in a variety of environments, including darkened corridors, crowds, loud noise, flashing lights, and haze effects.
  • Ability to stand and walk for extended periods.

Our Commitment to Diversity and Inclusion:

At Oak View Group, we believe that a diverse and inclusive team is essential to our success. We are committed to creating an environment that reflects and celebrates the diverse communities we serve. We are an equal opportunity employer and welcome applications from candidates of all backgrounds.


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