Customer Service Representative

1 week ago


Irving Texas, United States 7-Eleven, Inc. Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Driver Support Advisor. As a key member of our 7-Eleven, Inc. team, you will play a critical role in providing exceptional support to our delivery drivers, ensuring seamless customer experiences, and driving business growth.

Key Responsibilities
  • Monitor and respond to driver support chat queue in a timely and efficient manner.
  • Provide assistance to drivers with app-related questions, including status updates and issue resolution.
  • Coordinate support for en-route delivery issues, customer notifications, and returns.
  • Assist new drivers with online account registration and provide ongoing support as needed.
  • Meet or exceed service level agreements with clients and maintain adherence to company policies and work standards.
Requirements
  • High school diploma or equivalent with 12 months' experience in a service-related role.
  • Basic knowledge of computer skills, including Microsoft Office application software.
  • Excellent verbal and written communication skills.
  • Ability to work a flexible schedule to meet customer service levels and maintain a regular work schedule to meet business needs.
What We Offer

As a Driver Support Advisor at 7-Eleven, Inc., you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the growth and success of our company. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional support, we encourage you to apply for this exciting role.



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