Customer Service Representative
7 days ago
About the Role:
The Customer Service Representative will play a vital role in assisting Dental Offices with scheduling, canceling, and rescheduling appointments for dental examinations and/or dental treatment. This position requires excellent communication skills, a positive attitude, and the ability to work independently as well as within a team environment.
Key Responsibilities:
- Answer inbound calls to assist new and existing patients with scheduling, canceling, and rescheduling appointments for dental examinations and/or dental treatment.
- Demonstrate excellent telephone skills while making outbound telephone calls to Dental Offices and to Dental Office patients.
- Respond to patient appointment requests from various Dental Offices websites.
- Ability to handle inbound calls while navigating multiple systems of record.
- Accurately schedule appointments utilizing predetermined dental office scheduling procedures.
- Responsible for verifying patient insurance coverage to ensure eligibility.
- Effectively and accurately send correspondence emails to Dental Offices.
- Learn and actively participate in The Perfect Patient Experience by demonstrating a positive attitude and doing everything possible to ensure patients' needs are met.
- Pass all basic guide tests pertaining to your position within 90-Days of accepting this position.
- Ability to handle emergency requests for treatment and/or pain management.
- Participate in meetings as required.
- Other duties as assigned.
Requirements:
- High School Diploma or equivalent General Education Degree (GED).
- Minimum of 2 years Customer Service Experience (Call Center, Retail, Restaurant, etc.).
- Associate Degree, Bachelor's Degree, or one-year certificate from an accredited college or technical school; or equivalent combination of education and experience.
- Bilingual in English and Spanish is a plus.
Benefits:
- Medical, dental, and vision insurance.
- Paid time off.
- Tuition Reimbursement.
- 401K.
- Paid time to volunteer in your local community.
- Eligible for monthly bonus.
About PDS Health:
Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
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