Customer Service Representative

7 days ago


Irving Texas, United States PDS Health Full time

About the Role:

The Customer Service Representative will play a vital role in assisting Dental Offices with scheduling, canceling, and rescheduling appointments for dental examinations and/or dental treatment. This position requires excellent communication skills, a positive attitude, and the ability to work independently as well as within a team environment.

Key Responsibilities:

  • Answer inbound calls to assist new and existing patients with scheduling, canceling, and rescheduling appointments for dental examinations and/or dental treatment.
  • Demonstrate excellent telephone skills while making outbound telephone calls to Dental Offices and to Dental Office patients.
  • Respond to patient appointment requests from various Dental Offices websites.
  • Ability to handle inbound calls while navigating multiple systems of record.
  • Accurately schedule appointments utilizing predetermined dental office scheduling procedures.
  • Responsible for verifying patient insurance coverage to ensure eligibility.
  • Effectively and accurately send correspondence emails to Dental Offices.
  • Learn and actively participate in The Perfect Patient Experience by demonstrating a positive attitude and doing everything possible to ensure patients' needs are met.
  • Pass all basic guide tests pertaining to your position within 90-Days of accepting this position.
  • Ability to handle emergency requests for treatment and/or pain management.
  • Participate in meetings as required.
  • Other duties as assigned.

Requirements:

  • High School Diploma or equivalent General Education Degree (GED).
  • Minimum of 2 years Customer Service Experience (Call Center, Retail, Restaurant, etc.).
  • Associate Degree, Bachelor's Degree, or one-year certificate from an accredited college or technical school; or equivalent combination of education and experience.
  • Bilingual in English and Spanish is a plus.

Benefits:

  • Medical, dental, and vision insurance.
  • Paid time off.
  • Tuition Reimbursement.
  • 401K.
  • Paid time to volunteer in your local community.
  • Eligible for monthly bonus.

About PDS Health:

Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.



  • Texas City, United States Weeks Service Company Full time

    Job DescriptionJob DescriptionCustomer Service Representative - Earn Up to $19/hrAre you passionate about problem solving and customer service? Looking to accelerate your career (and income!) with an organization who values its people? Come see why so many of our team members and customers recommend Weeks Service Company in League City, TX!Reasons you will...


  • Irving, Texas, United States Sirius XM Full time

    About the RoleWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at SiriusXM. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for our subscribers.ResponsibilitiesManage incoming customer...


  • Irving, Texas, United States Pacific Dental Services Full time

    About the RolePacific Dental Services is seeking a highly skilled and customer-focused individual to join our team as a Representative, Contact Center. In this role, you will be responsible for providing exceptional service to our patients and dental offices, ensuring seamless communication and scheduling of appointments.Key ResponsibilitiesAnswer inbound...


  • Irving, Texas, United States Financial Staffing Resources, Ltd. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Financial Staffing Resources, Ltd. as a Personal Banker in our Call Center.Key ResponsibilitiesMember Interaction: Provide exceptional service by answering calls, addressing inquiries, resolving complaints, and troubleshooting...


  • Irving, Texas, United States Pacific Dental Services Full time

    About the RolePacific Dental Services is seeking a highly skilled and customer-focused individual to join our team as a Representative, Contact Center. As a key member of our dental office support team, you will play a vital role in ensuring seamless communication between our dental offices and patients.Key ResponsibilitiesAnswer inbound calls to assist new...


  • Irving, Texas, United States Octane Lending Full time

    Customer Service RepresentativeOctane Lending is seeking a highly skilled Customer Service Representative to join our team in Irving, Texas. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Handle customer inquiries via phone,...


  • Irving, United States Strategic Staffing Solutions Full time

    Customer Service Representative in Irving, TX at Strategic Staffing Solutions **Location:** **Experience:** Not Specified **Job Description** **Job Title:** Customer Service Representative **Duration:** 3-month contract **Location:** Irving, TX **To apply**: Please email your resume in **Word Format** to ***Robert Garcia at:***...


  • Irving, Texas, United States BSI Financial Full time

    Customer Service Representative OpportunityDepartment: Customer Care Location: Irving, TXAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at BSI Financial Services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to internal and external customers by...


  • Irving, Texas, United States Domino's Pizza LLC Full time

    About the Role:As a Customer Service Representative at Domino's, you'll be the face of our brand, providing a positive and engaging experience for our customers. Your responsibilities will include greeting customers, taking orders using our technology and Point of Sales System, and maintaining a clean and organized store environment.Key Responsibilities:•...


  • Irving, Texas, United States Overhead Door Full time

    Job Title: Customer Service Representative Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Overhead Door. As a key member of our sales center, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring timely order fulfillment. Responsibilities: * Respond...


  • Irving, United States AlphaGraphics Full time

    Alphagraphics - Customer Service Sales Representative We are looking for a qualified and experienced customer service sales professional to work as our new Inside Sales Customer Service Sales Representative. Your primary duties will include generating customer orders/invoices, answering customer phone calls/emails, working with vendors/suppliers to complete...


  • Irving, Texas, United States CHUCK E CHEESE Full time

    Job DescriptionWe are seeking a highly skilled and bilingual customer service representative to join our team at Chuck E. Cheese. As a customer service representative, you will be responsible for handling incoming telephone calls from our guests, providing location information, and discussing options with them.Key Responsibilities:Take incoming telephone...


  • Irving, Texas, United States Alacrity Solutions Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Alacrity Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our insurance carrier clients.Responsibilities:* Process new and...


  • Irving, Texas, United States Octane Lending Full time

    Customer Service RepresentativeOctane Lending is seeking a highly skilled Customer Service Representative to join our team in Irving, Texas. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Handle an average of 80 inbound and...


  • Irving, Texas, United States BSI Financial Full time

    Customer Service Representative-Call CenterDepartment: Customer Care Location: Irving, TXBSI Financial Services is seeking a Customer Service Representative to provide exceptional customer service to internal and external customers.Key Responsibilities:* Provide timely and accurate information to incoming borrower calls and outgoing communications.* Handle...


  • Irving, Texas, United States HJG Staffing Full time

    {"title": "Customer Service Representative", "subtitle": "Claims Processor", "content": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at HJG Staffing. As a Customer Service Representative, you will be responsible for processing claims via inbound and outbound calls, email, and chat. You will also assist...


  • Irving, Texas, United States CHUCK E CHEESE Full time

    Job Summary: We are seeking a highly skilled and bilingual customer service representative to join our team at Chuck E. Cheese. As a customer service representative, you will be responsible for providing exceptional service to our guests, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Take incoming...


  • Irving, Texas, United States TEKsystems Full time

    ### Job Title: Call Center Representative #### About the Role We are seeking a dedicated and detail-oriented Call Center Representative to join our team at TEKsystems. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients and customers. #### Key Responsibilities * Respond to customer...


  • Irving, Texas, United States Uline, Inc. Full time

    Customer Service Representative **About the Role** As a Customer Service Representative at Uline, you will be the face of our company, providing exceptional service to our customers. You will be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. Your excellent communication skills will...


  • Irving, Texas, United States Sun Technologies Full time

    **Job Title:** Customer Service Representative**Job Summary:**Sun Technologies is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**• Respond to customer inquiries and...