Senior Program Supervisor

1 day ago

LagunitasForest Knolls, California, United States Bernal Heights Neighborhood Center Full time
Job Summary

Under the direct supervision of the Director of Programs and the Senior Program Manager, the Senior Program Supervisor for the Bernal Heights Neighborhood Center (BHNC) plays a proactive role in assisting active and at-risk seniors in accessing and participating in the BHNC's Senior Center - Excelsior location. This position also coordinates referrals for the senior program. This position works directly with participants, volunteers, staff, bilingual Social Services Coordinator, and community-based organizations to plan programs and activities, screen and coordinate services provided by others, and act as a liaison to the broader community.

The Organization

Bernal Heights Neighborhood Center (BHNC) is a non-profit community-based multi-service agency founded in 1978. Our mission is to preserve and enhance the ethnic, cultural, and economic diversity of Bernal Heights and surrounding neighborhoods. We promote community action to build a just and equitable community for all. BHNC focuses on the needs of people with low and moderate incomes. We work to accomplish our mission by:

  • Developing affordable housing throughout San Francisco;
  • Providing linguistically and culturally responsive services to our community's most vulnerable adults, seniors, youth, and their families;
  • Developing leaders; organizing and empowering our tenants, clients, members, and allies to advocate for their needs and for the needs of the community.
Primary Responsibilities

This position is responsible for:

  • Planning, coordinating, and overseeing recreational activities for the Active Senior program at Excelsior - Tuesday - Saturday, including daily games, exercise classes, computer lab activities, educational presentations, outings, cultural and holiday special events;
  • Supervising the Volunteer & Social Services Coordinator and any assigned duties;
  • Collaborating with the Volunteer & Social Services Coordinator and the San Francisco Marin Food Bank on food assistance programs, including food pantries and food box programs;
  • Overseeing the training of Arriba Juntos participants;
  • Creating and maintaining a quarterly work plan that includes activities planning, newsletters, field trip scheduling, screening and booking onsite vendors, and community outreach with the support of the Senior Program Manager;
  • Responsible for creating the monthly Activity Calendar that is translated and distributed to participants;
  • Responsible for the daily opening and securing of the facility and maintenance of the Active Senior program's equipment and physical space;
  • Providing support and oversight to the Nutrition Site Coordinator from OnLok that provides meal services at the BHNC;
  • Conducting regular community outreach to increase program participation;
  • Coordinating and/or providing translation and interpretation services for monolingual program participants as needed;
  • Overseeing the Senior Committee that provides participants with a forum for leadership, dialogue, input into governance, and conflict resolution for identified needs and issues raised by program participants;
  • Fostering leadership qualities in individual participants and promoting community engagement by encouraging participants to engage in community issues;
  • Providing information, referral, direct services to drop-in participants, and initiating referrals for social services and case management services;
  • Liaising with the main BHNC staff to order needed supplies, space rental, managing the physical space if repairs are needed, and other operational tasks;
  • Recruiting, screening, and coordinating community-based educational speakers, volunteer entertainment, and activity leaders to enhance the variety of recreational activities;
  • Coordinating and escalating conflict resolution with program participants and volunteers in collaboration with the Executive Director and Volunteer Program Coordinator;
  • Leading the process of completing and entering client intakes/participant data to ensure program compliance and to document utilization of the Active Senior program;
  • Overseeing and reviewing clients' progress notes to ensure quality;
  • Maintaining and organizing documentation, including daily sign-ins for lunch service, monthly participant and service information, activity logs, volunteer logs, and other documentation as required for contract compliance;
  • Completing participant charting, monthly Units of Service and Activity Scheduling reports, and any other documentation as required by the agency and funding sources;
  • Coordinating daily, weekly, and monthly service delivery by local providers, including transportation providers, taxi scrip, MUNI/Paratransit;
  • Responsible for some budget tracking, primarily of program expenses;
  • Assisting in the preparation of documents for our yearly monitoring visit;
  • Participating in Senior Services Department and BHNC meetings, community events, annual membership campaign, and other meetings as required.

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