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Retail Customer Service Specialist

2 months ago

Tulsa, Oklahoma, United States The UPS Store #3764 Full time
Position Overview

The Retail Customer Service Specialist is responsible for providing exceptional service to all customers by managing and processing packages for delivery and operating various office equipment such as copiers, fax machines, and point-of-sale systems. This role involves assisting clients with accurate information regarding our diverse range of products and services, ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Deliver outstanding customer service to enhance the client experience.
  • Process packages for shipment and manage related documentation.
  • Operate office equipment efficiently to meet customer needs.
  • Provide knowledgeable advice on products and services to maximize customer value.
  • Maintain a clean and organized workspace.

Ideal Candidate Profile:

The ideal candidate will possess prior experience in retail or customer service, a consistent work history, and strong computer skills. A high school diploma or GED is required, along with a friendly demeanor and a professional appearance. Candidates should be capable of lifting up to 45 pounds when necessary.

Qualifications:

  • High School diploma or GED required.
  • Experience in retail or customer service roles.
  • Strong communication and interpersonal skills.
  • Able to effectively cross-sell and up-sell products and services.
  • Excellent packing and organizational skills.
  • Proficient in computer applications, including Microsoft Office and Adobe Suites.
  • Professional phone etiquette.
  • Reliable with a strong work ethic.
  • Ability to lift 45 pounds.

About The UPS Store:

The UPS Store is dedicated to supporting individuals and small businesses by offering a comprehensive array of services. We pride ourselves on being your local experts in packing, shipping, and printing, providing tailored solutions to meet your needs.