Customer Service Liaison

1 week ago


New Orleans, Louisiana, United States ConGlobal Full time
{"title": "Customer Service Representative", "description": "Job Summary

ConGlobal is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for creating and fostering strong relationships with our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Maintain accurate records of customers' equipment inventory and relevant activities
  • Develop and maintain effective, professional communications with customers
  • Maintain accurate records of all inbound and outbound equipment
  • Input repair estimates for Owner of equipment
  • Obtain requisite approvals from Leasers and/or Owners
  • Schedule equipment surveys
  • Adjust repair estimates per instructions from surveyor/owner/leaser
  • Update TEC when equipment is repaired
  • Prepare billing paperwork for repaired units daily
  • Responsible for monthly storage and handling billing reports
  • Coordinate scheduling of on-hires with yard supervisor
  • Work with shop supervisor to prioritize equipment repair
  • Update TEC system with sales equipment repairs and movement
Requirements
  • High school diploma or equivalent education
  • Computer literacy and familiarity with Microsoft software
  • Energetic and customer-driven individual
  • Good organizational skills
  • Effective verbal and written communication skills
  • Courteous customer communication skills
  • Valid driver's license
  • Consistently exhibit satisfactory levels of performance

We offer a competitive compensation package, career growth opportunities, and a dynamic work environment.

", "lang_code": "en"}

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