Social Service Supervisor
4 weeks ago
The Social Service Supervisor is a critical role within our organization, responsible for overseeing a team of Case Managers to ensure the support and resources necessary to promote self-sufficiency and independent living skills for families with children residing in temporary shelter are being provided in accordance with CRF, DHS, and OTDA standards.
Key Responsibilities- Ensure document folders in CARES are completed and documented immediately upon client arrival.
- Provide field orientation and on-the-job training to Case Managers.
- Create and execute plans for meeting contracted ILP completion and placement goals.
- Ensure all Case Managers complete mandated CRF, DHS, and OTDA tasks in accordance with prescribed timeframes and mandates.
- Monitor Case Managers' work activities via CARES reviews, physical chart reviews, and spreadsheets.
- Conduct individual and group supervisions with Case Managers, providing documented feedback on performance, including areas of strength and areas in need of development.
- Conduct performance evaluations of Case Managers as per CRF, DHS, and OTDA policies and professional standards.
- Collaborate with the Social Services team to develop service plans to address clients' needs related to housing, substance abuse treatment, mental health, and/or employment.
- Meet with Senior Management for individual and group supervision.
- Assist families with identifying appropriate housing resources and assist with the application process as needed.
- Monitor demographic reports to better guide Case Managers and ensure program compliance with CRF, DHS, and OTDA expectations.
- Attend and moderate Case Conferences with Case Managers and challenging, noncompliant, and/or housing-ready clients.
- Establish linkages with community service providers to obtain housing, health, and social services for clients.
- Assist in the facilitation of intake, discharge, transfers, and placement into permanency as needed.
- Complete ILPs and other Case Management-related tasks as needed.
- Generate and distribute reports, such as exit projections, quarterly projections, and case summaries.
- Support the acquisition of housing vouchers and placements.
- Deliver crisis management and intervention services to clients.
- Support efforts to place families into permanent housing.
- Bachelor's degree in Social Work required.
- At least two years of experience in a related field, with experience working with multi-problem families desirable.
- Bilingual in Spanish.
- Demonstrated knowledge of and proficiency in CARES.
- Demonstrated experience working in a shelter setting and/or with high-risk families, including families with documented histories of mental health, substance abuse, domestic violence, and child abuse/neglect.
- Ability to work effectively with a wide range of community-based providers.
- Working knowledge of Case Management theories and approaches.
- Knowledge of community health services, social service support agencies, and networks.
- Familiarity with DHS/OTDA social service documentation policies and procedures.
- Critical thinking, analytical, and problem-solving skills, as well as resourcefulness.
- Demonstrated ability to be flexible, work independently, and as part of a team.
- Familiarity with housing vouchers, such as Section 8, FEPS, SEPS, LINC, FHEPS, SOTA, EOSD, and City FHEPS.
- Familiarity with SOI (Source of Income Discrimination) and Human Rights Law regulations.
- Ability to assess needs and assist residents in developing housing plans for the promotion of self-sufficiency and permanent housing.
- Excellent analytical, evaluative, and human service management skills.
- Strong organizational and leadership skills.
- Supervisory experience with a team-oriented approach.
- Must have incredible initiative and the ability to work well under pressure.
- Ability to work both independently and as part of a team to complete complex projects in a fast-paced environment.
- Must be adept and comfortable with crisis management.
- Excellent oral and written communication skills, coupled with strong interpersonal skills.
- Ability to think and act calmly in emergency situations.
- Attention to detail and problem-solving skills.
- Excellent time management skills, with the ability to prioritize assignments.
- Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe.
Other Requirements (including Physical Demands)
- May be required to work long hours and a varied schedule.
- Traveling throughout various locations in the New York City area.
- Lifting and moving objects weighing up to 30 pounds several times a week.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EEO Statement – Children's Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.
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