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Field Service Technician Specialist

2 months ago

Topeka, United States Mercury Broadband Full time

Apply (by clicking the relevant button) after checking through all the related job information below.

Field Services Technician I

Are you a hands-on individual who thrives on delivering results? Do you find satisfaction in providing essential services to customers who might otherwise lack access? This unique role allows you to forge personal connections as you engage directly with customers, utilizing your own work vehicle, managing individual service schedules, and more.

Company Overview: Mercury Broadband stands as a premier provider of high-speed Internet and digital phone services. Established in Topeka, KS, the company emerged from the need for Broadband Internet access in rural regions of America. By employing a hybrid strategy that combines high-capacity fiberoptic networks with the range and reliability of carrier-class wireless technologies, Mercury Broadband has successfully connected numerous subscribers since its inception in December 2007. Today, the company operates a rapidly expanding network from its headquarters in Kansas City, delivering Internet access to communities across five Midwestern states.

Position Overview: The Field Services Team at Mercury Broadband serves as the face of the organization. Team members are expected to maintain a professional demeanor and appearance while being attentive to customer needs. Field Services personnel must adhere to installation and safety protocols, as well as follow directives from the Field Team Leader.

Job Location: Topeka, Kansas
Employment Type: Full-Time
Compensation: Competitive Pay - $20.00/hr based on experience
Benefits: Health, Vision, Basic Dental & Life Insurance, Short-Term Disability, Long-Term Disability, 401k, Paid Time Off, Paid Training

Key Responsibilities:

  • Install broadband equipment at customer locations
  • Engage with subscribers and represent the company professionally
  • Configure and connect customer equipment to the Mercury Network
  • Troubleshoot issues with broadband customer equipment
  • Support the sales team with localized marketing initiatives

Required Skills & Qualifications:

  • Adhere to cabling procedures for residential and commercial installations
  • Comfortable working in elevated and confined spaces, including ladders, roofs, attics, and crawl spaces
  • Basic mechanical aptitude
  • Proficient in using hand and power tools
  • Basic computer skills and familiarity with software applications
  • Understanding of computer networking principles
  • Ability to use PC-based applications for programming and diagnosing communication equipment
  • Valid driver's license with a clean driving record
  • Self-motivated and customer service-oriented
  • Effective communication skills, both verbal and written

Training Provided by the Company:

  • Safety training
  • OSHA Certifications
  • Installation and equipment training
  • Ethernet wiring
  • Networking training and concepts
  • VoIP training

Mercury Broadband is dedicated to fostering a diverse and inclusive workplace. The company is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. Individuals with disabilities who require accommodations are encouraged to contact the Human Resources Department.

Compensation Details: Hourly Wage

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