Senior Assistant Field Technician

1 month ago

Topeka, United States Gainwell Technologies LLC Full time
Summary

As an Senior Assistant Field Technician at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details of this position.As an Senior Assistant Field Technician at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details of this position.

Your role in our mission

  • Interfaces with end users to resolve problems concerning system functions reported through a problem ticket. Reviews information provided, and diagnoses issue based on established procedures and scripts. Resolves problems by following scripts and assessing diagnostic
  • information.
  • Performs routine install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Escalates unresolved issues or problems.
  • Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or racking network equipment, in accordance with established guidelines and procedures.
  • Provides basic or routine guidance to client population on system and products to eliminate recurring errors for smaller or stand-alone systems/products with minimal coordination.
  • Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
  • Supports documentation maintenance by updating information and changes as directed.


What we're looking for

  • Two or more years of technical training in computer field preferred
  • Two or more years of Active Directory Experience
  • Two or more years of technical support experience
  • Experience working with company products and operating systems
  • Experience working with solving computer-related technical problems
  • Experience working with the company escalation policy


What you should expect in this role

This is an onsite position in our Kansas City location.
Client or office environment
May require shift or weekend work
Video cameras must be used during all interviews, as well as during the initial week of orientation.
The deadline to submit applications for this posting is Friday October 25, 2024.

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