Hotel Guest Experience Liaison
1 week ago
We are seeking a Customer Service Hospitality Specialist to provide exceptional guest experiences at Courtyard Marriott - Killeen. As a key member of our front desk team, you will be responsible for ensuring seamless check-in and check-out processes, handling guest inquiries and resolving issues promptly. Your excellent communication skills, attention to detail, and ability to multitask will make you an invaluable asset to our team.
Key Responsibilities:
- Confirm phone and online reservations, guaranteeing accurate room assignments and special requests.
- Process check-ins and check-outs efficiently, ensuring all necessary paperwork and payments are completed correctly.
- Respond to guest needs, requests, and complaints in a professional and courteous manner.
- Maintain accurate records of occupied rooms, guest information, and departmental communication.
Requirements:
- A minimum of 1 year of experience in customer service and hotel operations is required.
- Prior experience working with reservation systems and property management software is preferred.
- An associate's degree or equivalent is highly desirable.
- The ideal candidate will possess strong organizational skills, effective written and verbal communication skills, and the ability to work well under pressure.
Estimated Salary: $35,000 - $45,000 per annum, depending on qualifications and experience. A comprehensive benefits package, including health insurance, retirement plan, and paid time off, is also offered.
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Hotel Operations Coordinator
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Hotel Service Representative
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Customer Service Representative
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Accommodation Front Desk Associate
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Customer Service Hospitality Specialist
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