Hotel Service Representative

2 weeks ago


Killeen, Texas, United States Courtyard Marriott - Killeen Full time
Job Overview

We are seeking a highly skilled and experienced Hotel Service Representative to join our team at Courtyard Marriott - Killeen.

The estimated annual salary for this role is $42,000 - $52,000 depending on experience and qualifications.

Key Responsibilities:

  • Confirm phone and online reservations in a timely manner
  • Ensure seamless check-in and check-out processes with accurate payment methods
  • Respond to guest needs, requests, and complaints with empathy and professionalism
  • Maintain accurate records of occupied rooms and guests
  • Communicate essential guest information to relevant departments

Qualifications:

  • Previous experience in customer service and hospitality
  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Hotel experience required; Marriott experience preferred


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