Customer Experience Specialist

2 weeks ago


Killeen, Texas, United States U-Haul Full time

About the Position:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at U-Haul. As a key member of our staff, you will be responsible for providing excellent customer service and ensuring that customers receive the help they need on their journeys.

Key Tasks:

  • Provide exceptional customer service to customers inside and outside a U-Haul center.
  • Inspect and maintain equipment to ensure it is in good working condition.
  • Use up-to-date technology to dispatch and return equipment.
  • Assist customers with U-Haul products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Filling propane and driving a forklift are also part of the job.

Requirements:

  • Valid driver's license and good driving record.
  • High school diploma or equivalent.

Our Benefits:

  • Competitive salary: $60,000 - $75,000 per year
  • Opportunities for advancement
  • On-the-job education
  • Mindset App Reimbursement
  • Gym Reimbursement Program
  • Health insurance & Prescription plans, if eligible
  • Paid holidays, vacation, and sick days, if eligible
  • Life insurance
  • MetLaw Legal program
  • MetLife auto and home insurance
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
  • 401(k) Savings Plan
  • Employee Stock Ownership Plan (ESOP)
  • 24-hour physician available for kids
  • Dental & Vision Plans
  • Business travel insurance
  • You Matter EAP
  • LifeLock Identity Theft Protection
  • Critical Illness/Group Accident Insurance
  • Dave Ramsey's SmartDollar Program

Working Conditions:

The work involves moderate risks or discomforts which require special safety precautions.



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