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Head of Global Customer Insights

2 months ago


Cambridge, Massachusetts, United States Biogen Full time
Job Title: Head of Global Customer and Market Insights

About the Role:

This is a unique opportunity to lead a global team of customer and market insights professionals, driving business growth and decision-making through data-driven insights. As the Head of Global Customer and Market Insights, you will be responsible for developing and executing a comprehensive insights strategy, leveraging market research, customer feedback, and data analytics to inform business decisions.

Key Responsibilities:

  • Lead a global team of customer and market insights professionals, providing guidance and direction on insights strategy and execution.
  • Develop and maintain a deep understanding of the market, customer needs, and competitor activity, identifying opportunities for growth and improvement.
  • Design and implement research studies, surveys, and other data collection methods to gather insights on customer behavior, preferences, and pain points.
  • Analyze and interpret complex data sets, identifying trends, patterns, and correlations that inform business decisions.
  • Collaborate with cross-functional teams, including product development, marketing, and sales, to ensure insights are integrated into business strategies and initiatives.
  • Develop and maintain relationships with key stakeholders, including senior leadership, to ensure insights are communicated effectively and actionable.

Requirements:

  • 12+ years of experience in market research, customer insights, or a related field.
  • Proven track record of leading high-performing teams and driving business growth through insights-driven decision-making.
  • Advanced analytical and strategic skills, with expertise in data analysis, market research, and customer insights.
  • Strong communication and interpersonal skills, with the ability to present complex insights to senior leadership and cross-functional teams.
  • BA/BS required; MBA a plus.

About Biogen:

Biogen is a global biotechnology company committed to building a culture of inclusion and belonging. We are dedicated to delivering life-changing medicines and improving the lives of patients worldwide. As a member of our team, you will have the opportunity to work with talented professionals, contribute to groundbreaking research, and make a meaningful impact on the lives of patients.