Customer Experience Specialist

7 days ago


Hampstead, New Hampshire, United States Pentucket Bank Full time
Job Overview

Pentucket Bank is a community bank that prioritizes customer satisfaction and employee well-being. As a Customer Experience Specialist, you will play a critical role in providing exceptional service to our clients and driving sales growth.

Key Responsibilities
  • Greet and welcome customers to the branch in a courteous, professional, and timely manner.
  • Maintain up-to-date knowledge of all Pentucket Bank products and services, including the ability to present and explain them to customers as needed.
  • Process a variety of teller transactions, including over-the-counter transactions, lobby, walk-up or drive-up, mail, or email transactions, following the bank's policies and procedures.
  • Balance cash drawers accurately, scan work correctly, and perform other teller functions as requested.
Requirements
  • Minimum of high school education or equivalent, plus 3+ years of retail or customer service experience, preferably in a teller or customer service role.
  • Proficiency with Microsoft applications, including Outlook, Word, and Excel.
  • BASIC understanding and aptitude for math, working with numbers, and cash handling.
Benefits
  • Average annual salary: $60,000-$80,000, based on location and experience.
  • Opportunities for advancement and professional growth within the company.
  • Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.


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