Customer Experience Operations Manager
6 days ago
At Weis Markets, we're passionate about teamwork and the growth of our associates and communities. If you're looking for a company that treats associates with respect, understanding, and appreciation, you've come to the right place.
We offer a competitive salary with access to a variety of benefits and resources. The hourly pay for this position starts at $16.00/hr and is up to $25.00/hr. Our part-time associate benefits include 100% in-network coverage for all preventative care services required by the Affordable Care Act (ACA), as well as supplemental medical plan options, dental, vision, short term disability, term life and AD&D, and voluntary insurance such as hospital indemnity, critical illness, 401(k) retirement savings plans, scholarship program and associate discount programs, auto and home insurance, employee assistance program, pet insurance, purchasing power and paid time off and sick pay provided the eligibility and criteria specific to the position is met.
Job DescriptionThe Customer Experience Operations Manager is responsible for overseeing all aspects of front-end operations. This includes enforcing cash handling control and security measures to identify and prevent losses, following and enforcing all company policies/procedures related to Front End operations, and adhering to all company and state laws and regulations related to Anti-Money Laundering Compliance, tobacco and alcohol sales, lottery, price accuracy, WIC, etc. They will also oversee bookkeeping procedures and assist customer experience associates with getting change, checking prices, voids, refunds, etc.
- Promotes excellent customer relations by instilling positive customer focused behavior with associates. Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner.
- Assists Customer Experience Manager in overseeing all aspects of front-end operations. Performs duties of the Customer Experience Manager in their absence. In the absence of store management, may assume complete responsibility for total store operations.
- Directs the flow of customers through the Front End. Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
- Controls supply costs while ensuring adequate inventory levels to meet business demands.
- Maintains functionality of equipment, hardware, and software. Reports any issues requiring further resolution in a timely manner.
The Customer Experience Operations Manager supervises all Associates within the department. May assume total leadership of the building in absence of store management. Specific number of Associates under supervision depends upon the store size and presence of store management.
Qualification RequirementsTo perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
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