Desktop Support Specialist III

4 days ago


Chicopee, Massachusetts, United States Veterans First Initiative LLC Full time

Job Summary:

Veterans First Initiative, LLC (VFI) is seeking an experienced Desktop Support Specialist III to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services ONSITE at Westover, ARB.

The ideal candidate will possess a current DoD Secret Clearance or be capable of obtaining one and be certified in Sec+. They will be responsible for diagnosing and resolving customer-reported system incidents, problems, and events, as well as administering accounts, network rights, and access to systems and equipment.

Key Responsibilities:

  • Diagnose and resolve customer-reported system incidents, problems, and events.
  • Administer accounts, network rights, and access to systems and equipment.
  • Troubleshoot system hardware and software.
  • Identify possible causes of system performance or availability degradation and initiate actions needed to mitigate this degradation.
  • Knowledge of systems administration concepts and operations and processes for incident, problem, and event management.
  • Knowledge of electronic devices and successful capabilities to identify solutions to less common and more complex system problems.
  • Develop a trend analysis and impact report.
  • Knowledge of cloud computing service models, such as Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS).
  • Knowledge of iOS and Android Operating Systems and VMware WorkspaceOne Mobile Device Manager.

Requirements:

  • 3+ years of experience managing network modernization work or system projects of similar scope and complexity.
  • Experience as a desktop support technician or equivalent.
  • Capabilities needed to deliver in-person and remote IT aid.
  • Sec+ Certification.
  • Active DoD Secret clearance.

What We Offer:

VFI offers competitive compensation and comprehensive benefits packages, including medical, dental, and vision insurance; employer-paid life, short-term, and long-term disability insurance; retirement plans with employer contributions; paid time off; holidays; opportunity for advancement; and a respectful and collaborative work environment.

Application Instructions:

Please apply on our website at VFI is an equal opportunity employer and makes employment decisions without regard to race, religion, national origin, color, gender/gender identity, sexual orientation, disability or protected veteran status.

Final candidate may be required to undergo a background and/or drug screening if the government contract this position is supporting requires it.



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